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Help Desk & Call Center Manager - Coaching & Ops Leader
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-09-08
Listing for:
Neumo
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Neumo, based in Birmingham, AL, seeks an experienced Help Desk Manager to lead Tier 1–2 operations within the Revenue Compliance domain. You will oversee triage, incident routing, staffing, and coaching to ensure rapid resolution and high service quality.
The role emphasizes metrics, process adherence, and knowledge management, with a focus on continuous improvement and customer satisfaction.
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