Senior Reporting Analyst; On-Site

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Full Time Birmingham, AL, US

The Client Relations Senior Reporting Analyst is responsible for designing, producing, and maintaining recurring and ad hoc reporting for the Client Relations team. This role serves as a subject matter expert for the department on data analysis and Excel-based reporting, ensuring accuracy and consistency of client-facing and internal reports, identifying trends, and supporting data-driven decisions across Client Relations leadership and staff.

• Inbound/outbound telephone customer service, handle support emails, research, resolve, and record problems.
• Assist IT, Project Implementation Team, QA, Client Service Managers and Clients in the development processes for system enhancements, system QA and UAT test plans and tasks, new clients/products, and procedures.
• Format and prepare reports and dashboards.
• Ability to complete tasks with aggressive deadlines, ability to work on multiple projects at one time and with little supervision.
• Will be required to make presentations to upper management, customer and other employees as required.
• Confers with persons originating, handling, processing, or receiving reports to identify problems and gather suggestions for improvements.
• Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information.
• Additional responsibilities are assigned as deemed necessary on a weekly/daily basis.

• Bachelor's degree in Business, Finance, Data Analytics, or a related field required.
• Relevant experience in reporting, data analysis, or business analytics is a plus..
• Experience in client relations, customer support, or tax administration is a plus.

• Solid proficiency in Microsoft Excel required, including pivot tables and complex formulas (VLOOKUP/XLOOKUP, INDEX/MATCH); experience with macros/VBA and Power Query is a plus, and training will be provided to build advanced skills on the job.
• Strong analytical, quantitative, and problem-solving skills with high attention to detail.
• Proficient with the Microsoft Office Suite (Word, PowerPoint, Outlook).
• Familiarity with reporting or BI tools (e.g., Power BI, Tableau, Smartsheet) preferred.
• Excellent written and verbal communication skills, with the ability to present complex data clearly to non-technical audiences.
• Ability to manage multiple projects and deadlines in a fast-paced environment.

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a Gov Tech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.