Business Systems Analyst

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Birmingham, AL, US

4 days ago Requisition

ABOUT THE BJCC

For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, the Coca Cola Amphitheater, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more.

For more information visit (Use the "Apply for this Job" box below). .

Summary/Objective The Business Systems Analyst is responsible for maintaining and optimizing the technology systems used at the organization including the Venue Management System – Momentus Enterprise. This role is responsible for implementation, administration, configuration, optimization, training, and ongoing support of the organization’s business system. It is also a critical liaison between all business units that interact with the venue management system, ensuring technology solutions effectively support current operational requirements and evolving business needs.

The incumbent is responsible for collaborating with individuals throughout the organization to understand business needs, while exhibiting an exceptional ability to understand how to support those needs through technology solutions. A high level of customer service, training facilitation and ability to communicate well throughout all organization levels is required.

Demonstrates understanding and full performance ability in each of the following:

• Serve as the primary business/technology administrator and subject matter expert for Momentus Enterprise.
• Oversee configuration, monitoring, and daily maintenance of the organizations Venue Management System – Momentus Enterprise
• Create training materials, user guides, training presentations, system SOPs, and other documentation, and deliver ongoing user training for the business system.
• Assists with creating and reinforcing system standard operating procedures and best practices.
• Respond to user support requests; troubleshoot issues; gather relevant information; document resolution steps in IT knowledgebase; and communicate resolutions to users and other stakeholders.
• Stay current on IT trends, training, including Venue Management System Management- (Momentus Enterprise) features and upgrades, documents use cases for using those features, test the use cases in the test environment and communicate the features and coordinate coordinates actual deployment.
• Identifies opportunities to improve business system utilization and enhance system capabilities, including reporting, dashboards, analytics, data integration, and process automation
• Serve as the first point of contact for Momentus Enterprise questions and issues, working with internal team members and the system vendor to troubleshoot and resolve system-related problems.
• Using systems best practices, maintain system compliance, data security, and privacy requirements.
• Coordinates with all internal departments and external vendors on assigned system changes, ticket resolutions, updates, and support issues.
• Assist with other IT department workflows including event technology activation, Exhibitor services Center management, and IT support.
• Performs other duties as required.

Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job…