Enterprise Infrastructure Manager - Site Reliability Center; Infrastructure - Database Technologies

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Enterprise Infrastructure Manager within PNC's Site Reliability Center organization, you will be based in Birmingham, AL, Pittsburgh, PA, Cleveland, OH, or Dallas, TX.

R234239
Job Profile


Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Enterprise Infrastructure Manager within PNC's Site Reliability Center organization, you will be based in Birmingham, AL, Pittsburgh, PA, Cleveland, OH, or Dallas, TX.
Job duties will include, but are not limited to, the following:

• Lead Operational Database Services across MongoDB, MySQL, Neo4j, and Informatica platforms, ensuring stable, secure, and highly available database services through disciplined operational governance and execution.
• Drive Automation and Operational Efficiency by identifying repetitive manual activities, expanding self-service and automated execution capabilities, improving consistency, reducing risk, and enabling teams to focus on higher-value engineering and operational work.
• Own Incident Response and Service Restoration, providing leadership during production incidents, coordinating DBA resources, driving rapid root cause identification, service recovery, escalation management, and post‑incident corrective actions to reduce recurrence.
• Manage Change Execution and Operational Readiness, ensuring database changes, maintenance activities, upgrades, patching, vulnerability remediation, and recovery procedures are planned, tested, executed, and validated in accordance with enterprise change controls.
• Promote Proactive Reliability Engineering, establishing monitoring, health checks, capacity and performance management, resiliency testing, and preventive maintenance practices that identify risks early and prevent customer‑impacting incidents before they occur.

• Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
• Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
• Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
• Implements best practices for technology architecture and management.
• Directs, motivates, develops and oversees the performance of the management team and key staff.