IT Service Desk Analyst III
Listed on 2026-09-27
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IT/Tech
Network Administrator, IT Support, Computer Repair / Support, Systems Administrator
OVERVIEW
The IT Support Specialist isa mid-advanced position that serves as a point of escalation within the Help Desk department. This position will be responsible for several IT processes and will require the necessary mid to advanced technical and interpersonal skills to provide strong technical support in many areas of IT operations. This will include day-to-day support, andstrong familiarity with IT Security and Infrastructure, In addition, this position should havethe necessary experience to provide standard ERP support.
The position requires to beonsite at any of the primary warehouse/office locations or any other locations as deemed necessary. The position will be responsible for 1 to 2, IT processes, and be assigned tasks and or projects from time to time by the Senior IT Manager as needed.
- CUSTOMER SERVICE – MINDSET 1 TO 3 – Advanced:
Low, Mid, High - COMMUNICATION – ABILITY TO COMMUNICATE WELL AND PROFESSIONALLY 1 TO 3 – Advanced:
Low, Mid, High - GOOD WORK ATTITUDE / ETHICS 1 TO 3 – Advanced:
Low, Mid, High - WORKS WELL WITH OTHERS 1 TO 3 – Advanced:
Low, Mid, High - COMPUTER HARDWARE – LAPTOPS / DESKTOP BREAK-FIX 1 TO 3 – Advanced:
Low, Mid, High - MOBILE DEVICES (CELL PHONE, TABLETS) 1 TO 3 – Advanced:
Low, Mid, High - WORKGROUP OFFICE PRINTER 1 TO 3 – Advanced:
Low, Mid, High - ZEBRA PRINTERS 1 TO 3 – Advanced:
Low, Mid, High - SCAN DEVICE (HANDHELD) 1 TO 3 – Advanced:
Low, Mid, High - OFFICE 365 PRODUCTS (WORD, EXCEL, POWERPOINT) 1 TO 3 – Advanced:
Low, Mid, High - OUTLOOK - MAILBOX 1 TO 3 – Advanced:
Low, Mid, High - EXCHANGE – OUTLOOK ACCOUNT 1 TO 3 – Advanced:
Low, Mid, High - TICKET SYSTEM 1 TO 3 – Advanced:
Low, Mid, High - ASSET MANAGEMENT 1 TO 3 – Advanced:
Low, Mid, High - AZURE ACTIVE DIRECTORY 1 TO 3 – Advanced:
Low, Mid, High - ON-PREM ACTIVE DIRECTORY 1 TO 3 – Advanced:
Low, Mid, High - ONBOARDING PROCESS 1 TO 3 – Advanced:
Low, Mid, High - OFFBOARDING PROCESS 1 TO 3 – Advanced:
Low, Mid, High - MULTIFACTOR SECURITY PRODUCT (DUO SECURITY) 1 TO 3 – Advanced:
Low, Mid, High - VPN – CISCO ANY CONNECT 1 TO 3 – Advanced:
Low, Mid, High - CITRIX - WORKSPACE 1 TO 3 – Advanced:
Low, Mid, High - ONEDRIVE 1 TO 3 – Advanced:
Low, Mid, High - TEAMS 1 TO 3 – Advanced:
Low, Mid, High - REMOTE TOOLS 1 TO 3 – Advanced:
Low, Mid, High - ERP SYSTEMS (PRELUDE, SAGE, TRX, QUICKBOOK) 1 TO 3 – Advanced:
Low, Mid, High - WINDOWS SERVER 1 TO 3 – Advanced:
Low, Mid, High - NETWORK FIREWALL 1 TO 3 – Advanced:
Low, Mid, High - NETWORK ROUTER 1 TO 3 – Advanced:
Low, Mid, High - NETWORK SWITCH 1 TO 3 – Advanced:
Low, Mid, High - NETWORK PATCH PANEL / NETWORK PORT WALL JACK 1 TO 3 – Advanced:
Low, Mid, High - ACCESS POINT (WIFI) DEVICE 1 TO 3 – Advanced:
Low, Mid, High - FIELD TECHNICIAN – SITE TO SITE SUPPORT (TRAVEL) 1 TO 3 – Advanced:
Low, Mid, High - USER ACCOUNT MANAGEMENT CLEARANCE 1 TO 3 – Advanced:
Low, Mid, High - (2) TWO - IT SUPPORT PROCESS ASSIGNED (ONBOARDING, OFFBOARDING, ERP SYSTEMS) 1 TO 3 – Advanced:
Low, Mid, High - KNOWLEDGE BASE ARTICLES 1 TO 3 – Advanced:
Low, Mid, High - PROCESS AND PROCEDURE DOCUMENTATION 1 TO 3 – Advanced:
Low, Mid, High
- High school diploma or GED
- Microsoft Office 365 experience
- Tech savvy with working knowledge of Microsoft Office products
- Good understanding of computer systems, mobile devices, and other tech products
- Proficiency in English
- Excellent communication and interpersonal skills
- Customer-oriented and cool-tempered
- May be required to work 1st and or 2nd work schedule
- Moderate physical activity that requires handling and or lifting objects up to 25 pounds
- Some traveling is required to the different locations
- Knowledge of PCI standard compliance requirements is a plus, not a must
ITIL Foundation Certification is a plus, not a must
Network Troubleshooting Experience
An extensive amount of experience in basic computer troubleshooting
Experience with Active Directory (Account Creation, password reset, One Drive) A+ / Network + / Security+/MCSA / MCSE are a plus, but not required
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