Component Manufacturing Implementation & Support Specialist – Truss Design

Job Description:

• Manage the customer software implementation process, including developing and managing the implementation schedule and establishing customer success measures.
• Act as a liaison between the customer and our software product and development teams.
• Coordinate projects with our Design Services and Component Review Services teams.
• Provide ongoing post-implementation support and training of ICS software systems.
• Collaborate with the sales team to perform client needs assessments, advising on technical capabilities of our software.

• Bachelor’s degree preferred.
• 3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP.
• Understanding of wood framed construction practices, details, related building codes and design standards preferred.
• Ability to make sound business judgments.
• Ability to exhibit creativity and innovation when contributing to organizational and individual objectives.
• Ability to balance analysis, wisdom, experience, and perspective when making decisions.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to identify options for solving a problem and evaluate the strengths and weaknesses.
• Ability to respond positively to change, embracing and using new practices or values to accomplish goals and solve problems.
• Ability to build and sustain productive customer relationships.
• Ability to work collaboratively with employees within department and across functions.
• Ability to manage multiple projects and priorities simultaneously as well as quickly reallocate resources in order to respond to changing customer and team member needs.
• Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting.

• medical
• dental
• vision
• retirement contributions
• employee stock purchase and bonus plans
• pay for holidays
• vacation
• sick days
• funerals and jury duty
• years of service awards
• employee discounts
• employee referral bonuses
• charitable contribution matching
• education reimbursement