General Manager

The General Manager of Emerald Lounge will oversee, train, and develop all management and staff. The GM will take ownership of the lounge and make decisions based on the good of the company and all employees. The position will continually evaluate processes and staff to improve the performance of the restaurant as a whole.

Core Responsibilities:

- Meets financial objectives by controlling costs and increasing revenue.

- Ensures a high level of guest satisfaction and cultivates return business.

- Develops and upholds restaurant standard operating procedures.

- Controls purchases and makes business decisions based on revenue fluctuation.

- Controls quality of all hookah and beverage product.

- Ensures overall cleanliness and maintenance of the property is up to par.

- Evaluate hiring needs and coordinate interviews with management. Develop training documents and menu descriptions.

- Controls purchases and makes business decisions based on revenue fluctuation.

- Controls quality of all food and beverage product.

- Monitor BEOs to ensure all operational & staffing needs are complete

- Maintains safe, secure, and healthy properties by establishing, following, and enforcing sanitation standards and procedures.

- Use provided tools to analyze business patterns, labor trends, and sales history to make smart and effective business decisions.

- Gauges the morale of management and staff in the lounge and implements measures to keep employees happy and minimize turnover.

- Meets guests and develops relationships to manage the lounge from a promotional angle.

- Upholds all human resources best practices as it pertains to coaching, counseling, disciplinary, hiring, and terminations.

- Follows and ensures compliance of all standard operating procedures as outlined in Employee Handbook.

We are looking for a General Manager of the Emerald Lounge in Birmingham, Alabama.

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the lounge. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you decide to accept it…

Do you have a passion for not only creating…but maximizing the pleasure of an out of this world cocktail and hookah experience? Are you detail oriented with an eye and awareness of your surroundings and service delivery of your teammates? If so, then we want you to join the team here at Emerald Lounge.

Your direct reports, the Beverage Director and Events & Marketing Coordinator orchestrates the magic of the guest lounge experience by leading a team of passionate individuals both at the lounge and online. Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. Managers of their area are committed to being present on the floor during service;

directly impacting the guest and staff experience and you oversee this.

Train, train, train! It all starts here. You are responsible for building a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes. The initial training program has to prepare our new members for what lies ahead and set them up for success. Then you follow up with daily, weekly and monthly lessons to keep everyone learning and growing -- because unlike other lounges, our menu and events will change often -- no more "same stuff" every day.

Communication. Monitor and track the flow of information coming to you from your Director of Beverage Services, Events & Marketing Coordinator, Bartenders, Servers and Security. Be highly involved in decisions and communication on the floor and share results with fellow teammates and superiors. Manage the…