Branch Operations Manager

Get a free quote  Birmingham, Alabama Full Time

We’re seeking a skilled and driven Branch Operations (Customer Care) Manager to oversee the Service, Parts, and Rental departments. If you excel in team leadership, customer satisfaction, and operational excellence, this is your opportunity to shape performance and culture at a high level.

Forklift Systems is hiring a Branch Operations (Customer Care) Manager to lead and support our Service, Parts, and Rental teams. This is a high-impact leadership role responsible for optimizing daily operations, elevating customer service, and fostering a high-performing, customer-focused culture.

You’ll work closely with corporate leadership and report directly to the Corporate Service, Parts, and Rental Manager, as well as the company President. Your core responsibilities include managing direct and indirect team members, implementing operational strategies, and ensuring departmental goals align with company standards.

In this position, you will:

• Drive daily operations across departments with a focus on service quality, efficiency, and profitability
• Mentor and guide a team of 3–5 direct reports and 15–20 indirect reports
• Develop relationships with corporate stakeholders to enhance operational initiatives
• Ensure customer concerns are resolved with professionalism and timeliness
• Maintain facility standards and presentation of equipment
• Promote adherence to company policies and uphold the brand s reputation

This is an ideal role for someone with a background in service or operations management who thrives in dynamic, growth-oriented environments. You ll have the authority and resources to make a lasting impact while advancing your leadership career within a nationally respected company.

• 5–7 years of experience in service, operations, or branch management, preferably in material handling or a related industry
• Demonstrated leadership and team management skills
• Strong interpersonal communication with a customer-first mindset
• Proficiency in ERP systems, Microsoft Office, and relevant operational tools
• Ability to navigate change, resolve escalations, and lead by example in fast-paced environments

• Competitive salary with bonus opportunities based on performance
• Comprehensive benefits including medical, dental, vision, life, and disability insurance
• 401(k) plan with company match
• Profit sharing and advancement opportunities
• Supportive leadership and collaborative team environment
• Company-issued laptop and phone