Regional Service Manager

Regional Service Manager page is loaded## Regional Service Manager locations:
USA - Birmingham, ALtime type:
Full time posted on:
Posted Todayjob requisition :
R0006943

Join the industry leading Remco, a Smart Care Company, team as a Service Manager in the Birmingham/Pelham market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers.  This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities.
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* What You Will Do:

*** Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
* Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
* Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
* Coach and empower Technicians to own their results and provides the tools and resources to achieve them
* Identifies the potential in an individual and aligns development activities to their abilities and talents
* Manage technician performance through coaching and direction under the direction of the District Manager
* Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
* Work with Parts Department on parts issues, shipping, and delivery.
* Actively builds strong relationships with key stakeholders in the customer's organization
* Proactively works to manage customer relationships to effectively solve issues and demonstrate value
** What is in it For You:
*** Utilize your managerial and leadership skills to support and lead a high-performing team
* Develop your skills in leading a workforce
* Become part of a field service support management team with advancement opportunities
* Competitive salary and benefits
* Access to best-in-class resources, and technology
* This position will be in Fishers, Indiana
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* Basic Qualifications:

**** Must meet one of the following:
*** Associate degree and two years people management experience.
* A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).
** Must have the following:
*** Must be able to read and write in English
* Immigration sponsorship not available for this role
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* Preferred Qualifications:

*** Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
* Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.
* Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
* Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.
** About Smart Care Equipment Solutions:
** Smart Care is a national repair and service provider for commercial food service, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
** About Smart Care
** Smart Care is a national repair and service provider for commercial food service, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,…