UPG Store​/Branch Manager at Bosch-HomeComfort Birmingham, AL

UPG Store/Branch Manager – Bosch Home Comfort (Birmingham, AL) Job Description

The Branch Manager is ultimately responsible for successful Sales and Operations for their location. This includes, but is not limited to:
Safety and Quality management, maintaining positive employee well-being, enhancing customer service and the customer experience, growing sales in both units and parts and supplies, inventory management, and P&L and Budget oversight.

You will be responsible for supporting regional sales and operations activities and overseeing all aspects of the branch.

• Create and maintain a culture of Zero Harm. Zero Harm is our vision that aims to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment. It is a commitment to ensure the safety and well-being of employees, contractors, and all individuals involved in our operations.
  • Ensure all personnel are properly trained on equipment they operate, with a special focus on vehicle safety and forklift safety.
  • Ensure incidents, near‑misses, and unsafe conditions are properly reported, investigated, and eliminated in a timely manner.
  • Ensure PPE compliance.
• Ensure that the branch is delighting our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero‑defect culture.
• Manage customer relationships and enhance the customer experience.
• Support and maintain an efficient operation in accordance with current guidelines, policies, practices, and procedures.
• Develop and train all employees at the branch to ensure they are knowledgeable, maximize the breadth of skills to ensure the efficient operation of the branch. This includes hiring, providing evaluation and constructive feedback and coaching, and progressive discipline when appropriate by partnering with management and Human Resources.
• Maintain inventory control within branch and region to adequately serve customers while maintaining a minimum of 98% SKU accuracy.
• Manage all shipping and receiving activities to assure that products are handled and stored in a safe and efficient manner.
• Manage the product selection function for the location.
• Oversee pricing and margins on orders and make appropriate adjustments when warranted.
• Administer the Factory Warranty policies and include review and approval of warranty claims and the proper disposition of defective items.
• Other duties as directed.

• High School Diploma or equivalent
• 3+ years of experience in branch/warehouse operational management
• Experience in distribution management (plumbing, electrical, etc.)
• Requires training in Huntsville, AL or Nashville, TN

• HVAC industry experience preferred
• Strong leadership, customer service and sales skills
• Familiarity with inventory management systems
• Proficiency in Windows and Microsoft Office software.
• Strong interpersonal, customer relationship and decision‑making skills.
• Effective and professional communication and organization skills.
• Strong analytical skills and a positive human relations orientation.