Senior Operations Manager

The Senior Operations Manager is responsible for training and developing employees across multiple locations while leading high-priority operational initiatives and special projects. This position serves as a key member of the Gold Key Team, providing hands-on support, operational leadership, and rapid-response assistance to locations as needed.

• Develop and deliver training programs for associates and managers on operations, safety, compliance, customer service, and company standards.
• Coach and mentor managers and emerging leaders to improve performance and leadership capabilities.
• Lead special projects including new location launches, operational turnarounds, process improvements, and support for underperforming locations.
• Travel up to 70% as needed, including overnight and extended stays.
• Quickly assess operational challenges, identify root causes, and implement practical solutions.
• Partner with local leadership to improve performance, reinforce policies, and maintain operational standards.
• Conduct audits, process reviews, and post-project assessments while providing recommendations to senior leadership.
• Build strong relationships with employees and managers across locations and provide clear, constructive feedback.

• Bachelor's degree preferred or equivalent operations/training experience.
• Experience developing and delivering training programs and leading special projects.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to make sound decisions in high-pressure, rapidly changing environments.
• Proficiency with Microsoft Office.
• Valid driver's license and ability to travel up to 70%.

A highly adaptable operations leader who can quickly step into unfamiliar environments, develop people, solve problems, and drive results while maintaining company standards and culture.