Birmingham, AL Nissan dealer looking for Fixed Ops Manager

Preferred

We're looking for a fixed operations expert with Nissan experience. A service-oriented manager is preferred (see ad below), but a parts manager with service background works as well. ADP experience is a plus:

Join one of the fasted growing Nissan dealerships in the Gulf States as the Service Manager of Moore Nissan in metro Birmingham, AL. Located in Bessemer, AL., within 30 minutes of 1.3 million people, Moore Nissan is the oldest Nissan dealership in the state and is dedicated to providing outstanding customer service. If you are passionate about the automotive service business and want to be part of a team of like minded professionals submit your resume today to

The service manager oversees the service department and is accountable for controlling expenses, growing the customer base, sustaining employee morale, setting and reaching sales and profit objectives while maintaining a dedication to customer service excellence. The service manager must resolve the service related concerns of all customers and maintain a high level of customer satisfaction that will be measured by the dealership and the manufacturer.

The service manager must oversee the warranty compliance process and is expected to maintain the highest ethical standards. The service manager is responsible for the overall profitability of the department.

• Hiring and supervising all service department personnel, as well as monitoring their performance in serving customers.
• Creating goals and objectives for the department, including profit and expense projections, customer growth and customer satisfaction scores.
• Providing training on administrative policies and procedures for all department personnel.
• Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.
• Staying compliant and up-to-date on manufacturer warranty and policy procedures and receivables, while serving as a liaison with the factory representatives.
• Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.

• Previous Experience as Service Manager;
  Nissan experience is a plus.
• Ability to motivate and lead a team to success.
• Ability to communicate effectively with customers as well as employees.
• Be aware of and understand all government regulations effecting the automotive service industry.
• Ability to analyze data to make decisions.
• Display and practice high ethical standards.

$60,000 - $85,000 (depending on departmental profitability)

Must Pass Background Check

Must Have Clean Driving Record