Supervisor Paramedic

Job Summary

The Supervisor Paramedic works directly with the Operations Manager to support and oversee the day‑to‑day delivery of emergency medical services while promoting the values, guiding principles, and strategic objectives of Global Medical Response (GMR). This position is responsible for ensuring operational excellence, clinical quality, employee engagement, customer satisfaction, and community partnership development. The Supervisor Paramedic supports organizational goals by fostering positive relationships with internal and external stakeholders, maintaining high service standards, driving operational efficiencies, and contributing to market growth and profitability.

Success in this role is achieved through effective leadership, regulatory compliance, continuous quality improvement, employee development, and a commitment to GMR’s mission of delivering compassionate, high‑quality patient care.

• Demonstrate a commitment to exceptional customer service by treating internal customers with the same level of professionalism, respect, and responsiveness as external customers.
• Promote a positive and inclusive work environment that values teamwork, employee engagement, and mutual respect.
• Ensure optimal service levels for agencies, hospitals, healthcare partners, and the communities served.
• Analyze customer feedback and satisfaction data to identify opportunities for improvement and implement corrective actions as needed.
• Remain current on EMS industry trends, operational best practices, and regulatory changes that may impact service delivery.
• Assist in planning, monitoring, and controlling operating budgets within assigned areas of responsibility.
• Participate in marketing, community outreach, and business development initiatives to support revenue growth and operational efficiency.
• Prepare, review, and analyze financial, operational, and performance‑related reports to identify trends and support informed decision‑making.
• Implement operational improvements and cost‑containment measures while maintaining service quality and patient care standards.
• Support and integrate clinical management activities to ensure the highest standards of patient care and clinical excellence.
• Design, implement, and maintain processes that improve operational effectiveness, efficiency, and quality outcomes.
• Ensure compliance with all AMR/GMR policies, procedures, accreditation standards, and regulatory requirements.
• Promote continuous quality improvement through collaboration with clinical leadership, communications centers, and protocol review processes.
• Maintain effective working relationships with public and private emergency response partners and community stakeholders.
• Establish and communicate operational goals and objectives that align with regional and organizational strategies.
• Provide leadership, coaching, guidance, and clear performance expectations to field personnel and supervisors.
• Manage employee performance by establishing standards, measuring results, delivering feedback, and supporting professional development.
• Serve as a resource for employees by assisting with problem resolution, operational challenges, and performance improvement.
• Ensure employees are treated fairly, consistently, and in accordance with company policies and organizational values.
• Model and reinforce GMR’s Vision, Values, and Guiding Principles in all interactions and decision‑making.
• Monitor compliance with OSHA, EEO, DOT, and all applicable local, state, and federal employment and safety regulations.
• Develop, support, and promote team‑based approaches to problem‑solving and process improvement.
• Ensure effective, timely, and fiscally responsible administration of operational contracts and agreements.
• Participate in community events and outreach activities to strengthen organizational reputation and community partnerships.
• Collaborate with other GMR operating companies and regional teams to identify and implement best practices.
• Support the successful integration of newly acquired operations and assist with change management initiatives.
• Assist in administering capital resources and budgets to maximize operational…