Regional Director, Ticket Operations

Regional Director Of Ticket Operations

The regional director of ticket operations will oversee the implementation and execution of ticket operations across three teams – Gwinnet Stripers, Birmingham Barons, and Rome Emperors. This role is responsible for developing and leading a qualified ticket operations staff at each location, ensuring seamless ticket fulfillment and exceptional customer service. The role requires collaboration with multiple internal departments, budget management, and ticketing system oversight across all venues.

Primary responsibilities include overseeing all facets of ticket operations for events across multiple venues within the region, managing the renewal process for season tickets at each location, collaborating with ticket sales, marketing, corporate partnerships, finance, and other departments across teams to align on ticketing needs, financial reporting, and event planning, managing the integrity, accuracy, and governance of all ticketing data across three markets, ensuring efficient, accurate, and timely reporting on ticket sales activity and performance, administering, maintaining, and overseeing all ticketing system operations, serving as a point of contact with , Ticketmaster and other ticketing vendors, overseeing systems such as Archtics, TM1, and third-party APIs (e.g., FEVO), managing budget goals for ticket operations, including monitoring operating expenses across all locations, ensuring the security of box offices, including managing daily revenue reports, safeguarding funds, and maintaining procedural compliance, providing coaching, training, and feedback to the ticket operations and full-time staff across all teams to ensure high performance and professional development, delivering exceptional customer service to fans, clients, and internal stakeholders, and other duties as assigned.

Qualifications include strong attention to detail, excellent communication, and exceptional customer service skills, proven ability to adapt to changes, work under pressure, and deliver accurate results in a fast-paced environment, proficiency with Microsoft Office programs:
Outlook, Excel, Word, PowerPoint, extensive experience with ticketing platforms, particularly  and Ticketmaster, and related tools such as EMT, FEVO, and Access Manager, ability to work independently while fostering collaboration and effective working relationships across teams, strong oral and written communication skills, with a focus on execution and analytical capabilities, ability to motivate and manage ticket operations staff at multiple locations.

Experience requirements include a bachelor's degree in business, sports management, or a related field preferred, and a minimum of 4 years of experience managing ticket operations in a similar environment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.