Manager, Retirement Inforce Case Management
Listed on 2026-09-14
-
Management
Operations Management, Project & Program Management, General Management, IT Project Manager
The work we do has an impact on millions of lives, and you can be a part of it.
Wehelp protect our customers against life’s uncertainties.
Regardless ofwhere you work within the company, you’ll behelping provide protection and peace of mind when our customers need it most.
The
Manager of Inforce Retirement Case Management provides leadership to the Inforce case management team to ensure optimal service delivery for Inforce contracts s leader is responsible for managing day-to-day operations of the department in a processing, money/fund management environment and ensures service levels and quality standards are met. The ideal candidate should have strong Annuity and financial services knowledge and experience;
as well a passion for helping Protective to become a first in class Annuity provider.
Manages the Team’s Deliverables
- Establishes team goals that align with overall departmental goals and strategy
- Routinely reviews the team’s deliverables in relation to established goals and standards
- Provides oversight to ensure production and quality standards are met
- Resolves problems and establishes an escalation process
- Drives improvements in team productivity by developing employees
- Utilizes key performance indicators and provide useful analytics on capacity and quality.
- Manages performance to drive results and meet Service Level Agreement (SLA) and Quality standards
- Drives employee engagement and motivates employees; including development/career paths
- Provides feedback and coaching to improve the overall performance of the team Defines roles and responsibilities within the team and assigns work appropriately
- Promotes culture of high performance by differentiating rewards and recognition
- Manages employee development within the team and leverages talent across the department
- Identifies training needs
- Drives and promotes continual process improvement for overall department/functional area
- Creates an environment which facilitates cross-departmental and cross-functional training opportunities and ensure synchronization of processes between departments/areas
- Leads continuous improvement initiatives and participates in projects that impact the department
- Partners to drive strategy and future environment for growth and optimal success
- Attends critical meetings that impact the team workflows and deliverables
- Coordinates work across areas both externally and internally
- Responsible for and acts as a liaison for external and internal relationships and cross-functional teams
- Conducts team meetings, individual meetings and communicates with peers and/or other support personnel in the organization
- Translates business goals and direction to ensure alignment with overall department goals
- Routinely identifies and shares information and solicits feedback regarding process improvements and general company departmental information
- Cascades information and implements communication plans
- 75% people management, development and team execution,
- 20% driving business acumen on team, aligning plans with strategy and iterating on results,
- 5% focused on industry trends/representation and required capabilities
Periodic travel would be anticipated to industry events, partner visits, engagement activities, and business planning sessions
Qualifications:- Bachelor’s degree or equivalent leadership experiencepreffered
- At least 5 years of experience in a customer…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).