Senior Planning Specialist, Customer Experience

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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Region / Function:
North America / Customer Care

Location:

US

Reports To:

Planning & Scheduling Supervisor

• Planning & Scheduling Supervisor
• Planning & Scheduling Sr. Leader
• Director Routing and Scheduling
• VP Logistics
• Region Directors, Branch Managers, Service Managers, and Technicians
• Contact Center colleagues
• North America Managers and Colleagues

Strong relationships within customer organization and Field

Responsible for creating long-term strategic route plans (Territory Planning) for branches within assigned region. Supports branches through analysis of plan efficiency, resource availability, and territory plan optimization. Engages with Region Directors and Branch Leadership to ensure data accuracy and reporting.

• Work Orders scheduled per day/month
• 30 and 60 day completion rate
• Planned Miles between Work Order

• Creates effective and efficient monthly, weekly, and daily route plans, for assigned branches using route analysis software
• Creates, QAs, implements and adjusts route plans on all routes supported in the region
• Maintains geographic codes, addresses, and customer information
• Coordinates with Planning Specialists and Schedulers to ensure tasks are performed timely and accurately
• Coordinates with branches on plan and territory updates to ensure maximum route efficiency.
• Ensures proper set up of territories and plan inputs
• Using revenue plans and targets, ensures sufficient work is scheduled for branches to deliver to plans or targets
• Ensures, through planning, that branches have sufficient work assigned to meet or exceed financial plans.
• Coordinates new branch openings, moves, splits, or closures
• Plans special services as needed, such as TC Bait Conversions, Implementation of New Product Lines, and Pilots

• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations
• Knowledge of the company's branch departments, Mission, territory structure and advanced planning preferred
• Advanced knowledge of Routing and Scheduling software systems
• Advanced knowledge of the company's branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
• Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
• Advanced knowledge of the company's operating systems
• Ability to manage multiple, repetitive tasks
• Ability to effectively interact with co-workers and the public

• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
• Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
• Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.