Head of Indirect Distribution & Service Networks

Description

Director of Distribution & Service Networks

Who Is Autocar

Autocar is an American-owned manufacturer of purpose-built severe-duty trucks engineered for demanding vocational applications. For more than a century, we have focused on helping our customers maximize uptime, productivity, and profitability.

Our customers depend on their trucks to perform critical work every day. Autocar combines purpose-built vocational platforms with specialized service support, aftermarket solutions, and close customer partnerships to keep them moving.

As Autocar enters its next phase of growth, we are transforming how we reach, support, and serve customers across North America.

The Opportunity

This is not a traditional channel-management role. Autocar is seeking a builder, strategist, and operator to design, transform, and lead the next generation of scaling our vocation-specific indirect distribution, service, and aftermarket networks.

The Head of Indirect Distribution & Service Networks will build the commercial infrastructure required to extend Autocar's reach beyond its direct coverage model - expanding customer access while strengthening service capacity, parts availability, and customer uptime.

This Leader Will Oversee Three Interconnected Commercial Ecosystems

• Truck Distribution
• Service & Customer Support
• Parts & Aftermarket

Working across Refuse, Construction, and Terminal Tractor, you will partner with Vocation Presidents, Sales, Customer Care, Parts, Legal, Contracts, Finance, and Executive Leadership to build scalable channel models, transform underperforming networks, and strengthen partner and commercial performance.

This is a hands-on leadership role requiring the ability to move between strategy and execution in a highly matrixed organization.

What You Will Own

• Channel Strategy & Network Architecture:
  Define and execute Autocar's indirect channel strategy across Refuse, Construction, and Terminal Tractor. Establish how dealers, distributors, service providers, and aftermarket partners extend Autocar's market reach while preserving customer visibility, commercial discipline, and clear channel roles.
• Truck Distribution & Market Access:
  Build and optimize a disciplined dealer and distribution network that expands market coverage and drives profitable truck sales. Establish partner qualification, commercial expectations, pricing disciplines, performance standards, and accountability.
• Service & Customer Support:
  Design and scale a high-performing service network that increases coverage and capacity, improves responsiveness, and protects customer uptime. Establish service standards, certification, tooling, training, and performance expectations in partnership with Customer Care.
• Parts & Aftermarket:
  Develop the partner ecosystem and commercial model required to improve parts availability and generate profitable aftermarket growth. Establish appropriate distribution structures, pricing, stocking, fulfillment, and partner economics.
• Channel Economics & Commercial Performance:
  Drive the commercial effectiveness of the indirect network, including pricing, margins, partner economics, cost to serve, and overall channel performance. Use data to identify underperforming models and lead their transformation.
• Warranty, Partner Governance & Compliance:
  Establish disciplined warranty and partner-governance frameworks, including qualification standards, KPIs, claims controls, audits, performance reviews, and corrective actions. Partner with Legal and Contracts to ensure channel structures protect Autocar's customers, economics, brand, and commercial interests.

The Leader We’re Looking For

We are looking for a commercially minded leader who has successfully built, scaled, or transformed complex dealer, distribution,…