Vice President - Patient Care Services​/Chief Nursing Officer - Hospital

It’s more than a career, it’s a calling

WI-SSM Health St. Mary’s Hospital - Madison

Worker Type:
Regular

• Named 150 Top Places to Work in Healthcare 2025 - Becker’s Healthcare
• Named One of the World’s Happiest Workplace 2025 – WorkL
• Named One of America’s Best In-State Employers 2025 - Forbes
• Named One of America’s Greatest Workplaces for Women 2025 – Newsweek
• Named One of America’s Greatest Workplaces for Culture, Belonging & Community 2026 – Newsweek

SSM Health is a Catholic, not‑for‑profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve.

With care delivery sites in Illinois, Missouri, Oklahoma, and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post‑acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

This position is located on‑site y’s Hospital in Madison, WI and is not remote work eligible.

Develops short‑ and long‑term patient services and nursing goals and plans ensuring alignment with broader organization priorities. Utilizes metrics and organization vision to lead and direct strategic nursing and patient care practice and standards, patient safety, clinical outcomes and patient, employee and physician satisfaction. Develops and implements patient services and nursing practice standards and guidelines across organization to ensure the safe provision of quality patient care.

• Serves as a member of the leadership team providing strategic direction on patient care and nursing related issues. Works effectively as a team member in a dynamic executive environment in a matrix organization, and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem solving skills.
• Oversees human resource management for the assigned area creating a culture of employee engagement. Ensures HR policies are administered consistently across function. Organizes department through appropriate structure and delegation of functions. Identifies succession planning needs within the team.
• Promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities.
• Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities. Serves as a role model and mentor to nursing leaders.
• Identifies common opportunities for standardizing processes to achieve a consistent experience for all served. Develops strategies to ensure premier patient satisfaction. Leads development of nursing practice standards to facilitate effective utilization of the electronic health record.
• Establishes and implements key quality metrics to evaluate the quality of patient care. Participates in ongoing continuous quality improvement education and training. Evaluates patient services processes across the organization for quality, cost effectiveness, efficiency and regulatory compliance, and recommends measures to streamline operations and reduce duplication.
• Monitors nursing practice, clinical outcomes and process improvement initiatives to achieve value based outcome metrics. Assumes fiscal responsibility through budgetary planning and implementation. Develops and manages the operating and capital budgets for patient services operations, analyzes variances, develops plans and takes appropriate actions for productivity and performance improvements.
• Mainta…