Manager, Intensive Community Complex Care; RN

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Manager, Intensive Community Complex Care (ICC) is a regional leadership position responsible for leading the ICC team to deliver on managing their case load by providing onsite and remote planning, clinical group leadership and expert technical guidance. These teams are dedicated to managing our complex care patients in meeting their clinical needs and ensuring their care in all environments is appropriate.

This role, in collaboration with the PCP and healthcare teams, provides program management for complex patients to ensure the patient’s progression through the continuum of care in a manner that achieves the desired clinical outcomes and effective resource management. More specifically, this manager is responsible for ensuring their teams’ assigned patient case load is proactively managed to prevent unnecessary hospital arrivals.

In addition, they will be measured by re-admissions of the subset of their patients. This role also promotes consistent application of effective processes and clinical service accountability. The incumbent works closely with market clinical and operational leadership to support the ongoing improvement of case management operations.

The Manager, Intensive Community Complex Care (ICC) directly manages a regional team that will include multiple areas and ICCMs. As a member of the Complex Care Team, this role is responsible for high-value care across multiple regions, to serve as coach, mentor/trainer to all members of care management team, giving guidance in best practices, troubleshooting to optimize the value of care in hospital and community setting.

• Manages a team of Intensive Community Care Managers (ICCMs) to deliver on reducing the number of hospital arrivals for the patients within their care and for a period of time post program.
• Actively involved in the full employment cycle of direct reports, including but not limited to participation in the recruitment process, talent and performance management, day-to-day oversight of staffing/scheduling needs, weekly time, time off approval, team vacation coverage plan, active nursing license verification, problem solving, exit interviews and termination/counseling decisions.
• Provides structure and assures consistent execution of the Care Management Process (CMP), including Case Management (CM) and Disease Management (DM) plans. CMP is a collaborative model including patients, manager, social workers, PCPs, specialists, other providers/practitioners and caregivers. Coordinates care with PCPs, specialists and ancillary teams across the market to drive the results of keeping patients out of the hospital
• Advocates for and assists Intensive Community Care Manager with ensuring patients achieve optimal health, access to care and appropriate utilization of resources to keep patients out of the hospital unnecessarily.
• Consults with and influences physicians, specialists, and other providers to refer patients to care management for assessment, planning, implementation, coordination, monitoring and evaluation to develop an individualized care plan prior to hospitalization which can result in decreased admissions and hospital sick days. Aids in identifying areas of opportunities at the PCP, center, and market level.
• Serves as the resident CM and DM “expert” to support Intensive Community Care Managers (ICCMs) needs for…