Quality Director

Quality Director – Birmingham, AL / Tampa, FL

Work Schedule:

Monday – Friday 8:00 am – 5:00 pm

• Builds and develops a high-performing quality management team.
• Partners with operational leaders to ensure stakeholder buy-in to drive strategic business process improvement initiatives. Provides leadership for quality management activities, including internal audits, complaint investigations, inspection readiness, and continual improvement.
• Promotes a culture of quality and accountability.
• Provides leadership and guidance for effective and timely communication and appropriate escalation of quality system issues to all levels of the organization.
• Oversight of process improvement and corrective action plans.
• Provides interpretation of regulatory and accreditation requirements and guidance on how to meet them.
• Ensures complete and effective responses to complaints, audit findings, and nonconforming events.
• Monitors outcomes and trends related to root cause analysis, corrective action, and effectiveness checks.
• Maintains a contemporary knowledge of current industry trends, standards, and methodologies related to quality management systems.
• Provides and ensures training of Labcorp quality policies and procedures.
• Maintains and coordinates communication between laboratories; provides assistance where indicated on quality-related issues.
• Collaborates with other quality leaders, customers, and other necessary stakeholders to make informed decisions.
• Represents company in external associations/forums/organizations, as an industry SME

• BA/BS degree in Biology, Chemistry, Medical Technology, or relevant discipline
• Minimum of 7 years of experience in Quality Management Systems.
• Minimum of 5 years of leadership experience
• Expertise in CLIA, CAP, ISO 15189, with additional knowledge on AL, MD, FL, PA, TN, COLA, the Joint Commission, standards.

• Experience coaching and developing diverse talent and fostering learning
• Quality Certification preferred (e.g. Six Sigma Green Belt or higher, ASQ Certifications, auditor certification).
• Lean/Six Sigma background preferred.

• Strong understanding in risk management, change control, root cause analysis, and nonconforming event management.
• Excellent leadership and interpersonal / organizational skills, e.g. decision making, problem solving, data analysis, negotiating, and influencing.
• Excellent written and verbal communication skills required, including presentation skills and public speaking.
• Customer service oriented.
• Previous experience with leading people required.
• Proficiency with Microsoft suite such as Excel, Word, PowerPoint and other relevant software required.
• Experience with Smartsheet, Media Lab, preferred.

The Quality Director plays a pivotal role in advancing Labcorp’s quality programs by leading the implementation of enterprise-wide quality initiatives and fostering a culture of continuous improvement. This position supports laboratory operations in consistently meeting established quality standards and remaining in full compliance with applicable regulatory and accreditation requirements, including those set by CMS, CAP, ISO 15189, NYS CLEP and other governing bodies.

The Quality Director provides regulatory and quality oversight for a division, which may include a group of specialty laboratories and/or regional laboratories. This role supports and guides Quality Managers across assigned laboratories, serving as a resource for quality direction, regulatory interpretation, and problem resolution. The Quality Director provides leadership for Labcorp quality programs, including the implementation of various quality initiatives. The position facilitates efforts to meet established standards and comply with applicable regulatory and accreditation requirements.

At Labcorp, we are part of the journey to accelerate life‑changing healthcare breakthroughs and improve the delivery of care for all. You will be inspired to discover, develop new skills, and pursue career building opportunities as we help solve some of today’s biggest health challenges around the world.…