Specialist Field Operations

DICK’S Sporting Goods offers a Specialist – On Field Operations role focused on delivering exceptional experiences to athletes. Apply today.

The Specialist–On Field Operations combines operational expertise with an athlete‑first mindset to ensure the store delivers a consistent, high‑quality experience. The role supports a seamless athlete experience by executing key on‑floor processes including merchandising, pricing, and product availability.

• Deliver an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and providing clear, accurate, and knowledgeable information about products and assortment. Anticipate the needs of the athlete; actively drive sales through product and services recommendations and a deep understanding of athlete needs.
• Assist with onboarding and training of new and existing team members as subject matter expert of their area of the store, focusing on best practices, excellent selling skills, and key operational processes. Serve as a go‑to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrate efficiency and effectiveness in process execution while maintaining an athlete‑first mindset; ensure products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Uphold company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promote and drive customer participation in company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
• Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, and to laws/guidelines of external governing entities.

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer‑facing experience preferred