Store Sales Manager

Mattress Firm seeks a results-driven Store Sales Manager to lead Retail Operations in a high-energy, customer-focused environment. You'll coach and develop a sales team, drive store performance, and ensure every guest finds their ideal sleep solution. Responsibilities include managing sales goals, KPIs, merchandising, inventory, and daily operations while delivering exceptional service aligned with our culture of integrity and collaboration. Ideal candidates bring strong retail sales leadership, a passion for coaching, and a commitment to creating outstanding customer experiences.

Responsibilities

• Lead daily store operations to achieve sales and profitability goals
• Coach, train, and motivate sales consultants to deliver exceptional service
• Drive mattress and accessory sales through consultative selling
• Manage merchandising, inventory, and store appearance to brand standards
• Monitor KPIs and implement action plans to improve performance
• Ensure accurate POS transactions, cash handling, and reporting
• Resolve customer issues and build long-term customer relationships
• Collaborate with district leadership on local marketing and promotions

Required Skills

• Retail sales
• Point-of-sale (POS) systems
• Customer relationship management (CRM)
• Merchandising
• Sales forecasting
• Inventory management
• Cash handling and reconciliation
• Team leadership
• Data-driven decision making
• Basic Microsoft Office/Google Workspace