Store Leader

At O.Henry’s Coffee, we believe a great coffee shop is about much more than coffee. It’s about creating a place where people feel welcomed, known, and connected.

We’re looking for a Store Leader who is excited to lead people, build a strong team culture, deliver an exceptional customer experience, and take ownership of the overall success of their O.Henry’s location.

At O.Henry’s Coffee, we believe a great coffee shop is about much more than coffee. It’s about creating a place where people feel welcomed, known, and connected.

We’re looking for a Store Leader who is excited to lead people, build a strong team culture, deliver an exceptional customer experience, and take ownership of the overall success of their O.Henry’s location.

The Store Leader serves as the compass for their location —setting direction, modeling our culture, and ensuring the store operates at a high level every day.

This is a hands-on leadership position. Our Store Leaders don't simply manage from behind the scenes. They work alongside their teammates, coach in the moment, develop future leaders, and help create the kind of environment where both our team and our customers want to be.

Store Leaders are responsible for the operational and administrative functions of their store and partner closely with O.Henry’s leadership to drive sales growth, exceptional customer service, and community involvement.

• Serve as the primary leader and culture carrier for your store.
• Model O.Henry’s values, customer service standards, and work ethic.
• Bring our commitment to Radical Hospitality to life by being intentional, approachable, welcoming, and connected.
• Work alongside your team on the floor approximately 3–4 shifts per week.
• Provide hands‑on coaching, feedback, and performance evaluations.
• Identify and develop future Shift Leaders and other key teammates.
• Build a team that can operate successfully whether you are in the store or not.

• Create schedules that support business needs, labor goals, and teammate availability.
• Maintain consistent operational and service standards.
• Complete required weekly and monthly operational responsibilities.
• Respond effectively to the unexpected challenges that come with a fast‑paced retail environment.
• Delegate responsibilities while maintaining overall accountability for your store.

• Take ownership of the overall financial health of your location.
• Maintain accurate cash handling, deposits, timesheets, tips, invoicing, and performance metrics.
• Champion seasonal products, new product launches, and sales initiatives.
• Encourage proactive customer engagement, product education, and sampling opportunities that help grow sales and strengthen customer connections.

• Oversee inventory processes with a focus on controlling costs and reducing waste.
• Manage monthly counts, weekly inventory checks, food waste, coffee bean tracking, and vendor ordering.
• Train your team to understand their role in inventory stewardship.

• Anticipate staffing needs based on store trends and turnover.
• Participate in hiring, interviewing, onboarding, training, and development.
• Ensure teammates receive the training and support they need to succeed.

We’re looking for someone who:

• Enjoys leading and developing people.
• Takes ownership and follows through.
• Is comfortable balancing people leadership with operational responsibilities.
• Leads from the floor and isn’t afraid to jump in alongside the team.
• Communicates clearly and handles challenges with professionalism.
• Can delegate while still maintaining accountability.
• Is organized, adaptable, and comfortable working in a fast‑paced environment.
• Is passionate…