Sales Support Coordinator

Sales Support Coordinator

SUMMARY: The Sales Support Coordinator reports to the Director, Sales Support and serves as the primary administrative partner for their assigned sales team. As a key member of the sales support team, this role plays a critical role in onboarding new customers by coordinating tasks, establishing timelines, and proactively addressing or escalating issues that may hinder progress. The Sales Support Coordinator role also acts as a liaison between the regional sales team and internal departments to research and resolve customer inquiries efficiently.

None

• Utilize SAP and CRM software (C4C) to collect and review new account documents for accuracy and ensure all account requirements are received before submission to master data.
• Create accounts in SAP for new customers, ownership changes, and program changes.
• Track orders for new and replacement equipment & parts to assist the service team with scheduling installations.
• Prepare various sales reports and other reports as needed.
• Monitors shared inboxes, responding to customer inquiries, and/or escalating them to the proper person for specific information and assistance.
• Ship product samples and other materials to customers.
• Support the regional sales team with customer trade shows and events by shipping supplies and occasionally attending.
• All other duties as assigned.

• Minimum of a High School Diploma (or an equivalent such as a GED)
• Prior database and/or data entry experience.
• Must be an organized individual that is thorough, and capable of processing a high volume of data daily.
• Able to work independently as well as be a strong collaborator.
• Professional verbal and written communication skills.
• Must be proficient in Microsoft Outlook, Excel, and Teams.
• The ability to successfully complete the pre-employment process.

• Bachelor's degree in business administration, sales, or another related field.
• Prior food and beverage experience.

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent sitting, standing, walking, reaching, typing, reading, talking, and hearing.
• The ability to lift up to 15 pounds with or without assistance.

• Location:
  
  Birmingham, AL
• Salary: $40,000.00 - $65,000.00
• Employment type:
  
  Full-time
• Seniority level:
  Entry level
• Job function:
  Sales and Business Development
• Industry: Food and Beverage Services