Account Manager

Account Manager (Cradle-To-Grave Freight Broker)
Role Overview

The Account Manager role functions as a full cradle to grave freight broker position. This role owns freight execution from pickup through delivery while actively prospecting, closing, and growing new customer accounts.

This is not a service only role. Account Managers are responsible for quoting, booking, carrier negotiation, and load management while building their own book of business in a fast-paced brokerage environment. As your book reaches scale, you will be eligible for dedicated support teams (Track & Trace, Carrier Sales, CSR, etc.), allowing increased focus on revenue growth and account strategy.

• Quote, book, and manage shipments from pickup through delivery
• Source and negotiate with carriers to balance service and margin
• Track freight and communicate proactively with customers
• Maintain full ownership of loads until accounts reach scale

• Prospect, and onboard new customer accounts
• Build and manage a self-generated sales pipeline
• Drive revenue growth through new customer acquisition and expansion

• Own customer relationships end to end
• Set pricing strategies and negotiate rates
• Identify opportunities to expand lanes, modes, and volume

• Maintain accurate activity and shipment records
• Monitor market conditions and pricing trends
• Utilize TMS and internal systems effectively

• Minimum 1+ year experience in freight brokerage or logistics
• Proven ability to bring on new business
• Experience using TMS systems
• Strong communication and negotiation skills
• Ability to thrive in a fast-paced environment
• Entrepreneurial, performance-driven mindset