Sales Professional-Outside Sales

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at‑need cemetery arrangements and selling pre‑need arrangements. The Family Service Counselor provides exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

• Hold self‑accountable for prospecting a minimum of 1–2 hours each day
• Obtain referrals from families served by the location
• Network and build community and civic relationships
• Explain and present presentations to families served and referred families
• Maintain and track activity levels to ensure productivity

• Respond to client inquiries in a timely, respectful, sensitive, and professional manner
• Connect with families through listening, honest communication, and genuine concern
• Develop an understanding of each family’s unique needs and offer solutions that provide value
• Stay in touch with families to ensure satisfaction
• Prepare for all appointments and perform all procedures with professionalism and attention to detail
• Follow through on all customer problems and requests
• Build trust‑based relationships to earn the right to ask for referrals
• Earn the right to gain referrals to protect family members and relatives by educating them on the benefits of pre‑planning

• Represent a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborate and team with funeral directors, location managers, and other funeral home and cemetery staff to provide seamless, high‑quality service
• Thoroughly and completely review previous services and contacts with families to prepare to support current needs or sales
• Share family concerns with the rest of the SCI team

• High school diploma or equivalent
• 1–2 years of college or an equivalent of education and experience

• High school equivalency and 1–2 years of college or an equivalent of education and experience
• 1–2 years of customer service or sales industry experience preferred

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short‑Term Disability
• Long‑Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

$50,000 to $100,000 annually. The estimated total target compensation for this position in the first year ranges from $50,000 to $100,000 annually based on a strong commission‑based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually
. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

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Note:

As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked).

Life’s not about a job, it’s about purpose. Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work? We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry.

This isn’t your typical job—and we’re not your typical company!