Strategic Account Specialist

Job Description

EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable, and value‑added fabricated parts for the electrical OEM, motor repair and assembly markets. Our culture is highly innovative, collaborative, and focused on building and maintaining relationships that allow us to surpass our customers’ expectations. We embrace the qualities that make each of our team members unique and develop each other’s skillsets so that together we can be stronger than the sum of our parts.

The Strategic Account Specialist (STAS) is responsible for providing the Outside Sales team with customer support. The STAS maintains product and market knowledge in order to offer solutions and additional sales to their account base. This position is salaried and bonus‑eligible and requires proficiency in all customer‑service duties and responsibilities associated with varied customers.

• Assist in driving sales across varied accounts, product lines, and markets.
• Identify, qualify, organize, and execute effective sales strategies that maintain the existing base of business and support the close of competitive and revenue‑growth opportunities.
• Serve as a Subject Matter Expert (SME) for Sales Support Specialists.
• Review the accuracy of client documents and ensure documents reflect the details specified by the requester in Sugar
  
  CRM Probe.
• Develop and close all related product sales inquiries/ leads with existing customers within the assigned geographic territory.
• Assist with all account inquiries as directed by the Outside Sales Representative or Manager.
• Coordinate and collaborate with the regionally aligned field sales team to drive incremental revenue and achieve target sales goals.
• Generate reports from Sugar
  
  CRM and other tools/software as directed by the Supervisor and/or Manager.
• Submit weekly reports as directed by the Manager.
• Provide excellent customer service by being attentive and respectful; ensure understanding of the customer request and follow through as promised.
• Maintain a proactive attitude in identifying customer concerns and/or problems.

This position requires hybrid availability, with direct reporting to the nearest location at least three days per week. The employee must be able to attend key meetings on‑site and maintain visibility across supported locations.

This role does not have direct supervisory responsibilities.

To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The following requirements represent knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED required.
• Associate or bachelor's degree in a related business or sales discipline preferred.
• Knowledge, experience, and/or training in data entry, office equipment, and general sales procedures required.
• Two years of proven sales and support experience.
• Ability to effectively use computer software and technology, including a Customer Relationship Management (CRM) platform.
• Effective verbal and written communication skills.
• Ability to learn new equipment and required processes in a fast‑paced environment.
• Ability to effectively multi‑task.
• Strong reasoning and critical‑thinking skills.
• Attention to detail and the ability to balance multiple priorities effectively.

EIS Legacy is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is not intended to be an exhaustive list of all requirements and responsibilities and is subject to change without notice based on the needs of the business and/or department.