Dispatch InsideSales

Position Summary

The Dispatch / Inside Sales Associate will communicate daily with customers and drivers. This individual will be responsible for monitoring on‑time pickup/delivery of equipment. The Dispatcher serves as the main point‑of‑contact for company drivers.

• Take incoming sales call and provide industry leading customer service.
• Dispatch cranes for incoming and outgoing deliveries.
• Crane knowledge, logistics & load chart knowledge a plus.
• Familiar with DOT oversize/overweight permits.
• Microsoft Office skills experience:
  Excel, Word, Adobe and Outlook.
• Maintain and manage customer contact lists to include future follow up to grow revenue.
• Ability to work individually in a fast‑paced environment.
• Uses consistent business processes to achieve desired results.
• Develop and maintain customer relationships.
• Work with outside sales force to gain new customers.
• Work with outside sales force to maintain and grow existing customers.
• Execute specific sales initiatives as they are developed.

• Proficient with Microsoft 365 including Microsoft Word and Excel.
• Exceptional relationship‑building skills.
• Strong ability to multitask in a fast‑paced environment.
• Excellent interpersonal and communication skills.
• Strong customer service communication skills.
• Detail‑oriented professional with good judgment.
• Ability to multitask and remain organized.
• Strong customer service communication.
• Visual Dispatch/Rentalman experience a plus.
• Familiar with 3D Lift Plan.

• High School Diploma or equivalent.
• Bachelor’s Degree preferred or relevant experience.

• Valid Driver’s License.

Work is performed in an office environment, equipment shop environment, or job site. Noise, fumes, and chemicals associated with a shop environment is expected.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds.
• Must be able to climb on and off heavy mobile equipment safely.
• Regular and predictable attendance is required.

• None or infrequent.