Key Account Manager

Job Description:

• Management of all aspects of the Thomson products sales cycle.
• Maintain accurate and up-to-date customer records for significant calls / visits made, events taking place, and history in Sales
• Utilize the "Value sell" philosophy in completing the tasks necessary to manage the accounts in the assigned territory, including increasing our market share at customers that we currently do business with as well as pursuing new business at customers that we do not currently sell to
• Work with Operating Company GM and Product Management teams (supported by Regional Sales Director) to develop annual sales plan, implement Sales & Marketing Strategy according to Customer and Channel requirements
• Provide product expertise, leadership, direction, and sales support of assigned territory
• Work closely with Inside Sales, Customer Service, and Technical Support personnel at Thomson Customer Support (TCS)
• Identification of customer needs & motivation
• Development of a plan to win Sales funnel opportunities
• Maintenance and follow up on existing customer accounts
• Prioritization and escalation of customer requests/needs

• Bachelor’s Degree: technical discipline preferred, business acceptable with a demonstrable ability to understand and articulate technical concepts
• 3-5 years required experience
• Strong oral and written communication skills
• Competency in asking probing questions and interpreting the responses to understand true customer needs.
• Strong computer skills, including MS Excel and Power Point
• Good organizational skills and problem-solving abilities
• Ability to analyze data, form strategic plans and execute at the tactical level
• Detail oriented
• Ability to work with different cultures

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance