Bilingual Immigration Consultation Specialist

The Consultation Specialist conducts immigration consultations with prospective clients and helps them understand the legal pathways offered by Solano Law Firm. Clients trust us with some of the biggest decisions of their lives, and this role exists to convert qualified consultations into retained clients through relationship building, strategic discovery, education, objection handling, follow-up, and an exceptional client experience.

This is not a call center role. A successful Consultation Specialist combines empathy with confidence, structure with warmth, and sales ability with integrity. You will not provide legal advice or represent yourself as an attorney. Your responsibility is to gather information, educate clients on the firm's process and potential pathways under attorney supervision, identify opportunities for legal review, and guide qualified prospects toward representation.

• Full-time, in-office in Birmingham, AL
• Schedule Monday–Friday, 9 AM–6 PM Eastern Time (Solano Law Firm operates company-wide on Eastern Time; Birmingham-based staff align to ET regardless of local time zone)
• Birmingham is a community‑engaged role clients often visit the office in person, and you'll be a recognizable face in the local immigrant community
• Remote and hybrid work are not available

• Base salary $45,000–$50,000
• Performance‑based bonus structure tied to revenue collected and deposits
• On‑target earnings (OTE) $70,000–$100,000 annually
• Top performers regularly exceed $90,000

$70,000 - $100,000 yearly

• Lead scheduled consultations via Zoom, phone, and in‑person from the Birmingham office
• Use Solano's structured consultation process from opening through close
• Create a welcoming, professional, high‑trust client experience
• Maintain control of consultation flow

• Conduct thorough fact‑finding on immigration history, family relationships, client goals, timeline, and urgency
• Identify opportunities for attorney review
• Document findings clearly and accurately

• Clearly explain potential pathways being explored, firm process, timelines, pricing, and next steps
• Present recommendations confidently and ethically — without creating unrealistic expectations
• Help clients understand the value of legal representation

• Build confidence and urgency ethically
• Conduct trial closes throughout the consultation
• Address objections professionally
• Execute structured follow‑up for undecided consultations
• Take ownership of consultation outcomes

• Maintain complete and accurate consultation notes
• Update CRM immediately after every consultation
• Track outcomes, next steps, and follow‑up activities

• Participate in daily huddles, coaching sessions, call reviews, and team trainings
• Share client insights and trends with leadership
• Contribute to continuous improvement

• 60% overall consultation‑to‑hire conversion rate
• 30% same‑day (on‑the‑spot) conversion rate
• Strong follow‑up conversion on undecided consultations

• Consultation quality audit scores
• Adherence to the consultation structure
• Client trust and satisfaction

• CRM compliance and documentation accuracy
• Same‑day follow‑up completion
• Attendance and schedule reliability

• Native or professional‑level fluency in Spanish and English
• Minimum 2 years of…