Customer Service Representative; Birmingham, AL

Responsibilities

• Process and key customer orders using the QAD ERP system.
• Resolve pricing and vendor corrections promptly to facilitate same‑day shipments.
• Assist customers and field sales representatives with questions regarding product availability, delivery status, and pricing via phone or email.
• Maintain records of product sales and prepare daily sales reports for management review as requested.
• Serve as the main customer‑service contact for special pricing agreements.
• Assist the Customer Service Supervisor in tracking and shipping backorders as products become available.
• Update open‑order reports as needed.
• Process customer returns.
• Collaborate with Credit and Collections and Purchasing to meet customer product needs and order fulfillment.

• High school diploma required.
• Preferred 3‑4 years of customer‑service experience.
• Must be able to operate a personal computer and appropriate software packages.
• Strong communication skills.
• Proficient interpersonal and organizational skills.
• Able to work independently and be proactive.

The estimated pay range for this position is $43,200 – $59,400 annually.

Baxter offers a comprehensive compensation and benefits package for eligible roles. Health and well‑being benefits include medical and dental coverage that start on day one, and insurance coverage for basic life, accident, short‑term and long‑term disability, and business travel accident insurance.

Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.

Additional benefits include Flexible Spending Accounts, educational assistance programs, and time‑off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.

Other benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable accommodations are available to individuals with disabilities. Baxter is committed to providing reasonable accommodations for all individuals during the application and interview process.