Account Manager - Enterprise Markets

Job Overview

Home-working with weekly office visit to client site in Birmingham / Warwick.

• Support customers in-life with day-to-day queries
• Managing a monthly sales target for incremental sales and contract resigns for your allocated customer base
• Managing sales opportunities on Salesforce using the company's preferred sales methodology
• Be the expert on your customers buying process
• Proactively engaging with customers to build and expand relationships at multiple layers within each prospect – understanding prospect types as well as key organisational roles
• To identify new revenue opportunities for Gamma and develop strategies to exploit them across all specified accounts
• Proactively engaging with customers to identify and resolve issues to maintain and develop customer satisfaction
• Compiling and presenting service reports for customers when required
• Providing customer updates on network infrastructure updates and planned maintenance
• Maintain an awareness of the prevailing UK market conditions and competitive landscape and exploit any opportunities arising from this knowledge
• Work closely with Quality Assurance to ensure sales verification and compliance with regulatory requirements
• Assisting and supporting the relevant order and project delivery teams with customer roll outs
• Identify issues, collating and managing any risks to resolution, escalating serious issues in a timely fashion to the relevant parties

• Proven track record of effective account management / relationship management in either Telcom or SASE industry sectors
• Proven experience in managing networking accounts – WAN / SD-Wan etc
• Customer orientated with an organised and logical approach to fulfilling requirements
• Proven track record of closing complex B2B solutions
• Proven track record of delivering against sales targets
• Capability of understanding customer pain points and requirements
• Good listener and communicator, able to deal with people at all levels of business and with people of varying technical capability
• Ability to bond and build rapport with a wide range of customers and stakeholders
• Customer orientated with an organised and logical approach to fulfilling requirements
• Able to meet customer requirements in terms of flexible working hours to fit in with business needs
• Demonstrable ability to take ownership and manage multiple tasks of varying complexity whilst maintaining attention to detail and accuracy

• 25 days of annual leave, plus an extra day off for your birthday; volunteer day to support a charity that matters to you
• Enhanced maternity and paternity pay and childcare vouchers for parents
• Pension plan with 4.59% company contributions
• Group income protection and life assurance (four times your salary)
• Tax‑efficient share save and share incentive plans
• Private medical insurance through Vitality, covering immediate family
• Electric Vehicle scheme through Octopus and Cycle to Work scheme for sustainable commuting

• Unfortunately, we can’t offer visa sponsorship or relocation support for this role
• This role is not allocated to an office but you will be expected to visit the client once or twice a week in Birmingham / Warwick
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for

Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.