Residential Account Executive

Overview

Our Vision:
Be the best at what we do. Our Mission:
Improve lives through technology. “Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow.

As a Residential Account Executive, you will play a critical role in expanding C Spire’s presence through direct residential sales. You will engage potential customers through high-volume, door-to-door outreach to promote C Spire’s suite of home and wireless services. RAEs are required to knock on hundreds of doors each month. This field-based position requires persistence, self-motivation, and strong interpersonal skills to convert prospects into customers and upgrade existing services.

• Maximize sales opportunities through various tactics such as door-to-door campaigns, cold calling campaigns, email campaigns, and working with various HOA organizations and key advocates to cover the minimum number of appointments per day.
• Ensure each customer is given a personalized experience that integrates technology into their life with amazing ease and effectiveness.
• Conduct high-volume, door-to-door (door-knocking) residential outreach to generate appointments, close sales, and upgrade existing services.
• Submit orders through appropriate means.
• Achieve customer satisfaction standards (CES surveys).
• Achieve or exceed individual sales quota and customer retention goals each month, contributing to the market goals while maintaining a highly motivated approach in selling.
• Adhere to schedule requirements, comply with established policies and procedures.
• Perform additional duties as assigned.

• A proven track record for meeting or exceeding sales quotas.
• Previous customer service experience that includes problem resolution.
• Must have a valid driver’s license with an acceptable driving record and access to reliable transportation.
• The ability to organize and plan time effectively and be self-motivated.
• Strong written and oral communication skills and excellent interpersonal skills.
• Professional appearance and demeanor.

• Knowledge of C Spire and C Spire Fiber products.
• Four-year degree or equivalent work experience.
• Previous outside sales and/or prospecting experience.
• Technical knowledge of cable, wireless, or other telecommunications products.

• Competitive base pay plus uncapped commission.
• Average total compensation for an RAE is $95,000, with top performers routinely exceeding $120,000.
• Earnings directly tied to individual effort, consistency, and execution.
• Competitive Compensation Package.
• Blue Cross Blue Shield Health Insurance.
• Tuition Assistance Programs.
• Complimentary wireless service and device for team members in the wireless footprint.
• 401(k) Match.
• Teladoc Telemedicine.
• Well Beacon Wellness Program.
• Paid Talent Referral Opportunities.
• Tailored learning paths for every position.

• Must be able to walk and stand for long periods of time in variable weather and lift 40 lbs of materials.
• Must be able to use a tablet.
• Work flexible hours Monday through Saturday, including evenings and some holidays.
• Must be punctual, dependable, and able to travel to multiple locations across the company footprint.

* Complimentary wireless service and device available to team members in our wireless footprint.