Counter Sales Supervisor

3405 4th Avenue South, Birmingham, AL

Employment Type:

Full-time

Contract Type: US – Full Time

Job Family:
Sales

Experience Level (for career site):
Early Professional

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

The Counter Sales Supervisor is responsible for ensuring the counter sales team provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Participates in the hiring of new employees, and responsible for training and assigning daily work activities.

• Provide leadership and direct supervision to a team of counter sales employees to achieve the highest possible levels of customer service
• Participate in all aspects of hiring new employees. Responsible for training and coordinating daily activities
• In conjunction with the Branch Manager, responsible for the counter sales budget and profitability
• Responsible for driving electrical distribution sales for our counter business and developing new and existing customer relationships
• Responsible for daily restocking, showroom maintenance, and keeping showroom and counter clean and organized
• Stay informed and educated on product knowledge
• May fill in for counter sales employees, other warehouse roles, and make deliveries as needed
• Perform other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.

The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

• 5+ years of customer service, sales, branch, or related experience
• 2+ years of leadership experience preferred
• Valid Driver's License
• Certification to operate forklift, hand truck, pallet jack and other warehouse equipment preferred
• High School or GED
  - Required

• Electrical product knowledge and experience; including lighting, switch gear, controls, and electrical commodities preferred
• Demonstrated knowledge and experience of electrical distribution or other electrical sales environments preferred
• Familiarity with automated order entry systems & PCs running Windows-based software
• Ability to manage and understand Profit & Loss (P&L) for the counter budget
• Must be service oriented, self-motivated, dependable, possess excellent leadership skills, and customer service skills
• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups
• Ability to handle difficult situations and problem solve
• Excellent written and verbal communication skills
• Ability to manage schedules, prioritize and multi-task
• Strong organizational skills

• Sit:
  Must be able to remain in a stationary position
  - Frequently – 21% to 50%
• Walk:
  Must be able to move about inside/outside office or work location
  - Constantly – at least 51%
• Use hands to finger, handle, or feel:
  Operates a computer and other office machinery
  - Constantly – at least 51%
• Stoop, kneel, crouch,…