Bilingual Immigration Consultation Specialist

As a Consultation Specialist, you'll be one of the most important people in a client's journey. You'll meet with prospective clients, learn their stories, help them understand their options, and guide them toward taking the next step in their immigration case.

This role is perfect for someone who loves connecting with people, thrives in a fast‑paced environment, and enjoys the challenge of turning conversations into meaningful outcomes. Every day is different, every client has a unique story, and every successful consultation has the potential to change a family's future.

Fluency in both English and Spanish is required.

If you're not fully fluent in both languages, this position will not be the right fit.

• Conduct immigration consultations with prospective clients
• Build trust and rapport with individuals and families seeking legal help
• Ask thoughtful questions to uncover needs and identify opportunities for legal review
• Educate clients on the firm's process and potential pathways under attorney supervision
• Handle questions and objections with confidence and professionalism
• Follow up with prospective clients and guide them through the decision‑making process
• Deliver a high‑touch, white‑glove client experience from start to finish
• Partner closely with attorneys and legal staff to ensure clients receive the support they need

This is not a call center role.

• Empathy with confidence
• Structure with warmth
• Sales ability with integrity
• Curiosity with strong listening skills
• The ability to connect with people from diverse backgrounds and cultures
• A genuine desire to help families navigate important life decisions

You will not provide legal advice or represent yourself as an attorney. Your role is to gather information, educate clients about the firm's process, identify opportunities for attorney review, and help qualified prospects move forward with representation.

• Full‑time, in‑office position in Birmingham, Alabama
• Monday–Friday | 9 AM–6 PM Eastern Time

• Base Salary $45,000–$50,000
• Performance‑Based Bonus Structure tied to revenue collected and client deposits
• On‑Target Earnings (OTE) $70,000–$100,000+ annually
• Top performers regularly earn over $90,000 per year

• Lead scheduled consultations via Zoom, phone, and in‑person from the Birmingham office
• Use Solano's structured consultation process from opening through close
• Create a welcoming, professional, high‑trust client experience
• Maintain control of consultation flow

• Conduct thorough fact‑finding on immigration history, family relationships, client goals, timeline, and urgency
• Identify opportunities for attorney review
• Document findings clearly and accurately

• Clearly explain potential pathways being explored, firm process, timelines, pricing, and next steps
• Present recommendations confidently and ethically — without creating unrealistic expectations
• Help clients understand the value of legal representation

• Build confidence and urgency ethically
• Conduct trial closes throughout the consultation
• Address objections professionally
• Execute structured follow‑up for undecided consultations
• Take ownership of consultation outcomes

• Maintain complete and accurate consultation notes
• Update CRM immediately after every consultation
• Track outcomes, next steps, and follow‑up activities

• Participate in daily huddles, coaching sessions, call reviews, and team trainings
• Share client insights and trends with leadership
• Contribute to continuous improvement

• 60% overall consultation‑to‑hire conversion rate
• 30% same‑day (on‑the‑spot) conversion rate
• Strong follow‑up conversion on undecided consultations

• Consultation quality audit scores
• Adherence to the consultation structure
• Client trust and satisfaction

• CRM compliance and documentation accuracy
• Same‑day follow‑up completion
• Attendance and schedule reliability