Personalisation Specialist

About the role

A fantastic opportunity is available for a Personalisation Specialist to join the team at Graypaul Ferrari Birmingham.

As a Personalisation Specialist, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about this iconic brand. You will guide clients through the most expressive and emotional part of the Ferrari journey, translating individual vision into refined, precise and compliant configurations. You will combine deep product and process knowledge with storytelling and advisory finesse, acting as the direct interface with Ferrari HQ and ensuring that personalisation standards, tools and initiatives are flawlessly executed at dealership level.

This is a full‑time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Ideally, you will have previous experience of working in luxury retail. You will also have a genuine passion for providing exceptional customer service. This is a key attribute of the position, along with determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self‑motivation to excel. We offer extensive training to allow you to develop expert knowledge of the Ferrari.

This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.

During your career with Sytner Group, you will benefit from an industry‑leading package and a value‑focusing work environment.

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process, please read more about it.