Customer Solutions Project Coordinator | Wear-resistant Steel Plate Fabrication

Total Alloy Steel Service Company (TASSCO) is a leading distributor and fabricator of high-quality, wear resistant products and services. At the heart of TASSCO's mission is a genuine passion for “Making customers' lives better” by providing reliable support to bulk material handling customers. We pride ourselves on offering technical expertise and value-driven, cost-effective solutions. Our commitment to service excellence and a can-do attitude enables us to build strong, enduring relationships and deliver exceptional support to our customers.

At TASSCO, we are known for delivering top-quality, custom-designed products for industrial applications. As the Customer Solutions/Project Coordinator at TASSCO, you will collaborate with external sales teams to deliver tailored solutions that meet customer needs, ensure efficient project execution, and build strong stakeholder relationships. Your role is to support the sales process by preparing accurate quotes, managing data systems, and ensuring smooth order processing.

By fostering effective communication between customers, sales teams, and internal departments, you will enhance operational efficiency, deliver exceptional service, and contribute to business growth.

• Quoting & Order Processing: Assist in preparing accurate quotes and pricing based on technical specifications, customer needs, and historical data.
• Sales Team Support: Partner with two to three outside sales representatives to provide administrative and operational support for quoting and order tracking.
• Data & ERP System Management
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  Leverage TASSCO's Genius ERP system to manage quotes, track orders, and analyze project data.
• Customer Communication: Facilitate smooth interactions between internal teams and customers by providing updates on orders and addressing inquiries.
• Project Coordination: Work closely with the estimating team to support large projects and ensure timely follow-ups on quotes and order progress.
• Process Improvement: Identify opportunities to streamline quoting, order entry, and workflow processes for increased efficiency.
• Cross-functional Collaboration: Coordinate with sales, estimating, and production teams to ensure alignment and project success.
• Performance Tracking: Monitor key sales and quoting metrics, such as quote turnaround time and win rate, to assess trends and opportunities for improvement.
• AI-Enabled Productivity: Complete Claude Academy training and use Claude, TASSCO's approved AI platform, to accelerate quoting research, RFQ intake, document drafting, and customer communication—validating outputs against source data before use and knowing when to elevate rather than rely on AI output.

• First 3 Months: Build internal relationships, complete ERP training (Genius Academy) and Claude Academy AI-tools training, and support quoting processes under supervision.
• First 6 Months: Independently manage quotes for assigned sales reps, contribute to process documentation enhancement, and continue building proficiency with Claude for day-to-day quoting and communication tasks. Build relationships with team members, including the outside sales team and customers.
• First Year: Full process ownership and continuous improvement, including mentoring new hires on ERP, quoting, and Claude Academy fundamentals.

Education: Bachelor's degree in business or a related field, or equivalent work experience.

• 1-2+ years of experience in sales, project coordination, or a similar role.
• Proven ability to manage multiple tasks, maintain detailed records, and meet deadlines.
• Strong verbal and written communication skills for effective collaboration with internal teams and clients.
• Self-starter with the ability to work independently and drive projects forward with minimal supervision.
• Quick learner with the ability to adapt to new systems, tools, and workflows.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Power BI.
• Strong interpersonal skills and the ability to work effectively within a cross-functional team environment.
• Ability to prioritize tasks and manage deadlines in a fast-paced setting.
• Comfort using Claude,…