Public Safety Ambassador; Unarmed Security Officer

ABOUT CITYWALK BHAM

The recent completion of Birmingham’s I-59/20 Central Business District (CBD) Interstate bridges brings about a renewed focus on the space underneath the bridges known as City Walk BHAM. The goal of City Walk BHAM is to provide a space to assist in reconnecting Birmingham and create a destination and common area open to all citizens.

City Walk BHAM spans 10 city blocks, from 15th St N to 25th St N – almost a mile in length. The entire area encompasses 31 acres, which will provide a space to assist in connecting Birmingham.

The Public Safety Ambassador at City Walk BHM (CWB), will play a vital role in maintaining safety and security within City Walk at the BJCC by patrolling the area in a visible manner, protecting and preserving the environment within CWB by enforcing rules, educating visitors, conducting patrols, providing visitor services like tours and information, and responding to emergencies, all while ensuring the safety and enjoyment of CWB guests;

essentially acting as a steward of CWB and a frontline representative to the public. Public Safety Ambassadors will patrol CWB on foot or via bicycle, golf cart, motor vehicle, or Trikke as assigned by post orders acting as a visible uniformed presence to deter unwanted activity, while providing information, assistance and direction to visitors. Work is conducted completely outdoors.

• Enforces CWB rules, regulations and responds to violations related to safety and security.
• Conducts patrols throughout CWB to ensure visitor safety, monitors for potential hazards, maintains the site, and removes litter.
• Circulates throughout City Walk BHAM by following post orders and instructions, ensuring safety and security for all visitors and personnel.
• Identifies, reports, and responds to safety and security violations, suspicious activity, or criminal behavior.
• Responds to accidents, medical emergencies, search and emergency operations.
• Assists with crowd control during events and acts as a deterrent to crime through visible patrol.
• Maintains positive working relationships with internal, external partners, and guests at CWB.
• Contacts supervisor or manager if issues arise beyond scope or ability to resolve.
• Works closely with local law enforcement to address security concerns and criminal activity.
• Operates a bicycle, golf cart, motor vehicle or Trikke, and associated equipment in all weather conditions to make rounds and be visible.
• Maintains a strong knowledge of security best practices and use of security equipment.

• Provides proactive customer service by assisting visitors, tenants, and other stakeholders in a courteous, welcoming and professional demeanor.
• Prepares and submits clear, accurate, and thorough incident reports and documentation as required.
• Provides an exceptional guest experience by answering guest questions and providing customer support as needed.
• Responds to complaints from guests and attendees by gathering pertinent information and communicating with management to resolve problems or satisfy customers.
• Communicates effectively and appropriately using a 2‑way radio.
• Escorts visitors and team members as needed for assistance and protection.
• Demonstrates professional communication skills (in person, by phone, and email) when interacting with the public, staff, and external partners.
• Completes reports and logs such as incident reports, daily activity reports (DARs), and other security documentation.
• Effectively listens, understands, and resolves issues or complaints while maintaining positive relationships with customers and the public.
• Assists with administering, collecting and compiling guest experience feedback surveys to identify trends, measure experience satisfaction levels, and identify actionable improvements to enhance overall guest experience.

• Ensures surveillance cameras are operational and monitored as assigned.
• Opens/unlocks assigned areas including restrooms, inspecting for cleanliness and ensuring equipment is well‑maintained.
• Closes/ secures assigned venue areas, conducting closing inspection to ensure cleanliness…