CCTV Operator

Location: On site / Birmingham, UK
Job type: Permanent / Full-time
Sector and subsector: Security | General
Hourly Fixed salary: £13.23

MAN Commercial Protection is looking for CCTV Control Room Operators in one of the biggest control rooms in the UK, covering over 2,500 cameras across the West Midlands.

Shift pattern: 4 on 4 off nights and 4 on 4 off days.

Coverage focuses mainly on West Midlands Transport, but also on towns and city centres across the West Midlands. You will patrol cameras and watch for all types of crime, working closely with emergency services on a daily basis.

• Carry out patrols of the cameras throughout the West Midlands.
• Aiding the emergency services in live situations.
• Aiding Police by searching and saving footage for vital information for their investigations.
• Incident handler for local council Out of Hours – dealing with social services and other organisations to aid members of the public.
• Communicate with local town hosts and shops by radio.
• Take emergency calls from the public via emergency help points in the control room.
• Update the public via social media of any updates in the West Midlands.
• Respond to email requests for footage and information.
• Work in conjunction with Highways England dealing with traffic management.
• Be responsible for alarm calls across the West Midlands.

• Dual Badge - Advantage
• Very strong communication skills
• Strong IT skills (dealing with Microsoft products)
• Excellent phone manner
• Team player

• Can work on your own initiative
• Full 5‑year checkable work/education history
• Hold a valid CCTV Licence
• Full uniform supplied
• Access to in‑house training (SIA and First Aid)
• Free International Professional Security Association (IPSA) membership
• Access to 24‑hour counselling helpline through IPSA
• Access to 24‑hour legal helpline through IPSA
• Double pay on Bank Holidays
• Perks At Work – High Street Discount Scheme