Apprentice Service Dispatch Technician

Description

The Technician, Apprentice is responsible for coordinating and performing routine Planned Maintenance Services and diagnosing and repairing products. These products include industrial batteries, chargers, and battery handling equipment, as well as other products deemed necessary to build and maintain a satisfied and profitable customer base. This position typically reports to a Service Manager or a Lead Technician and has no direct reports.

• Reliable attendance and punctuality.
• Execute planned maintenance agreements, including:
• Battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities.
• Charger inspections, calibrations, and adjustments.
• Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs.
• Travel to other branches or sites, as required, to assist with product installation, removal or repairs (some overnight travel will be required).
• Comply with company policies and procedures. These include but are not limited to warranty, safety, environmental, OSHA, DOT and Hazmat.
• Follow all safety regulations, including site specific safety regulations established by customers.
• Build strong relationships with customers.
• Take ownership of all company assets, including but not limited to vehicles, inventory, tools, and equipment.
• Complete all service orders, PM worksheets, timecards, expense reports, and any documentation as required, in an accurate and timely manner.
• Other duties as assigned by supervisor.

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.

• High School or GED Diploma required.
• Certification from a technical school focused on electrical, mechanical repair or battery maintenance preferred.
• Associate degree from an approved two-year college or university, preferred or equivalent experience.
• Must be able to pass a background check and drug screen.
• May be required to pass additional requirements under the Department of Transportation (Use the "Apply for this Job" box below). knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Possess a valid driver’s license, CDL a plus but not required.
• Willingness to work occasional overtime.
• Travel daily, some overnight travel required.

* This job description is subject to change at any time.

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee…