Field Service Technician

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Birmingham, AL, US

3 days ago Requisition

The Field Service Technician is a key role focused on traveling to various medical facilities to precisely inspect, diagnose, and repair failures of medical devices to ensure they meet stringent quality standards and can perform to the full range of designed functionality. This position involves hands‑on tasks such as disassembling and reassembling components, conducting functional testing, and maintaining accurate repair records.

Additionally, the technician will travel to customer sites to assist with install and deinstall devices for clinical use. The technician will work closely with the operations team, adhering to detailed instructions and protocols to ensure product integrity and safety. This role requires a strong attention to detail, manual dexterity, and a commitment to quality control. The role will be focused on devices in the field and travel will be required for the majority of the services.

The Field Service Technician reports directly to the Technical Service Manager.

• Consistently models the core values of the company both internally and externally.
• Openly commit to and support company processes and systems.
• Understand and follow the processes of the Rampart Quality System.
• Travel to customer sites to repair medical device components and products according to detailed instructions, blueprints, and standard operating procedures (SOPs). Ensure all repaired products meet quality and safety standards.
• Travel to customer sites to install and deinstall devices, ensuring proper setup and functionality.
• Conduct functional testing of devices to diagnose failed components or needed repairs.
• Operate equipment and tools safely and efficiently.
• Maintain accurate and detailed service and repair records. Complete required documentation for each repaired unit, ensuring traceability and compliance.
• Complete necessary computer work such as completing digital records of each service performed and assisting the service team with service order management within the service order software.
• Adhere to all company policies, safety regulations, and industry standards. Follow Good Manufacturing Practices (GMP) and ISO standards.
• Work closely with engineering, quality assurance, and other departments to resolve issues and improve service processes. Participate in team meetings and training sessions to stay updated on best practices and new procedures.
• Identify opportunities for process improvements and contribute to the development and implementation of more efficient service techniques. Suggest enhancements to improve product quality and service efficiency.
• Maintain up to date vaccination status for COVID-19, flu, and tuberculosis.
• Any other duty as required by the supervisor.

• Average Service Order Closeout Time:
  Tracks the average amount of time elapsed from start to finish for each Service Order.
• Service Utilization Rate: monitors that average time on site actively repairing, installing, or distilling a device.
• Repair Efficiency Rate: tracks the rate at which we repair the concern on the first.
• Compliance with Standard Operating Procedures (SOPs):
  Evaluates adherence to SOPs and protocols, ensuring consistency and regulatory compliance in the repair, installation, and deinstallation processes.

• Attention to Detail:
  Strong focus on accuracy and precision in assembling small and intricate components.
• Manual Dexterity:
  Proficiency in handling tools and delicate parts, with steady hand‑eye coordination.
• Technical
  
  Skills:
  
  Ability to read and interpret blueprints, diagrams, and standard operating procedures (SOPs).
• Problem‑Solving:
  Capability to troubleshoot and resolve assembly issues efficiently.
• Communication:
  Good verbal and written communication skills to document processes and collaborate with team members.
• Teamwork:
  Ability to work effectively in a team environment and contribute to continuous improvement efforts.
• Basi…