Installer, Trades ​/ Skilled Labor, HVAC Tech ​/ Heating Engineer

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

• Work under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home
• Install heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications. As needed, perform limited diagnostics.
• Design, fabricate, and install various ducts and duct fittings as required
• Perform start‑ups on air conditioning and heating systems and other components
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to the customer. Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Be responsible for delivery and removal of equipment needed to complete the installation work
• Ensure company property, vehicles, and tools are used, maintained, and accounted for properly
• Complete all paperwork in a neat, accurate, thorough, and timely manner. Collect payment from customer
• Represent the company professionally, honestly, and ethically in all business matters and concerns
• Be responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image
• Follow standard procedures and processes, ensuring that the company vehicle is properly stocked, return defective warranty parts to branch, and order/replenish vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.
• Assist the Field Supervisor or General Manager with site supervision, planning, and estimating
• Assist the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction
• Train other installers in technical skills and company procedures, as assigned
• Perform similar or other duties as needed or assigned

• High school diploma or GED with additional training and 2+ years’ experience in HVAC technical training. Certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
• Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient in the layout and installation requirements of duct work and duct fittings
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various installation projects
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Ability to calculate heat gain and loss on buildings using approved methods
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time‑management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on‑call shifts as needed
• Ability to stand, walk, climb…