Controls Engineer

Job Title:

Controls Engineer

Job Description

This Controls Engineer role focuses on providing first-line technical support and service to customers in the southeastern United States, primarily poultry hatcheries located near Atlanta, Georgia and Birmingham, Alabama. The position combines mechanical and electrical expertise with strong customer service to install, troubleshoot, and maintain spraying and application systems used across a growing range of industries, including food processing. The role offers comprehensive training, long-term stability, and the opportunity to work with innovative, cutting-edge application technologies.

Responsibilities

+ Serve as the primary first-response field service contact for customer issues and service calls in the southeastern region, particularly around Atlanta, Georgia and Birmingham, Alabama.

+ Install, commission, maintain, and troubleshoot spraying and application systems at customer facilities, ensuring equipment operates safely and efficiently.

+ Diagnose and resolve mechanical, electrical, and control-related issues on-site, including AC and DC circuit problems and related components.

+ Perform field service activities such as inspections, adjustments, repairs, and replacements of system components to minimize downtime for customers.

+ Use PLC programming and controls engineering knowledge to assist in diagnosing and correcting control system issues where applicable.

+ Provide clear, professional communication with customers to understand issues, explain findings, and recommend solutions in a customer service-oriented manner.

+ Document service visits, findings, repairs, and recommendations accurately and promptly, following company processes and standards.

+ Collaborate with other Field Service Engineers and internal teams to share knowledge, support complex issues, and ensure consistent service quality.

+ Participate in initial and ongoing training to learn the company's systems, technologies, and industry applications, and apply that knowledge in the field.

+ Shadow experienced Field Service Engineers during the initial period to gain a thorough understanding of the business, equipment, and territory.

+ Travel as needed within the assigned territory to support customer needs and respond to service calls in a timely manner.

+ Support customers in a variety of industries, including poultry hatcheries and emerging sectors such as bakeries, food processing, and dairy manufacturing.

Essential Skills

+ Mechanical and electrical background with hands-on experience in field service, troubleshooting, or related technical roles.

+ Working knowledge of AC and DC circuits and the ability to apply this knowledge in diagnosing and repairing equipment.

+ Experience or aptitude in controls engineering and PLC programming sufficient to assist with control system troubleshooting.

+ Strong troubleshooting skills for both mechanical and electrical systems, with the ability to identify root causes and implement effective solutions.

+ Customer service-oriented mindset with the ability to communicate clearly, professionally, and confidently with customers in the field.

+ Bachelor's degree in mechanical or electrical engineering, or a related technical field, or equivalent technical aptitude and experience.

+ Excellent written and verbal communication skills to document work and interact with customers and internal teams.

+ Willingness and ability to travel within the southeastern region to support customer sites as needed.

+ Basic electrical aptitude and a strong desire to learn new systems, technologies, and industry applications.

Additional

Skills & Qualifications

+ Bachelor's or associate degree in an electrical or mechanical curriculum is highly desirable, especially when combined with prior field service experience.

+ Working knowledge of fluid delivery systems is a strong plus, particularly for applications in hatcheries and food processing environments.

+ Previous field service experience supporting industrial equipment or automated systems.

+ Experience working in industries such as poultry hatcheries, bakeries, food processing facilities, dairy manufacturing, or similar…