Debt Resolution Specialist – Collections

Location: Birmingham, AL 35244 Job Type: Full-Time Compensation: $16.00/hour +
Performance-Based Bonus

Are you motivated by helping others and driven to succeed? Do you value professionalism, integrity, and results? If so, we invite you to consider a career with us as a Debt Resolution Specialist — a role designed for high performers who are rewarded for making a meaningful impact.

We’re seeking service-oriented professionals who want more than a paycheck. In this position, you’ll play a vital role in helping consumers find solutions while contributing to a growing, relationship-driven organization.

Your performance matters — and we recognize it. This role offers a competitive bonus structure for achieving individual and team goals. The better you perform, the more you earn — the sky is the limit!

• Professionally engage with consumers to negotiate repayment solutions by phone.
• Actively listen, identify challenges, and work toward mutually beneficial outcomes.
• Secure firm commitments for timely repayment and update account records accurately.
• Comply with all federal and state regulations, including FDCPA standards.
• Collaborate with team members and participate in ongoing training.

• Strong verbal communication skills and a solution-focused mindset.
• Ability to handle sensitive conversations with empathy and professionalism.
• Comfortable working in a structured, fast-paced environment.
• Must complete a typing assessment.
• Bilingual skills are a plus.

• Performance-Based Bonuses
• 401(k) with Company Match
• Comprehensive Health, Dental & Vision Insurance
• Health Savings & Flexible Spending Accounts
• Disability & Life Insurance
• Paid Time Off & Paid Training
• Employee Assistance Program
• Referral Program & Profit Sharing
• Career Development & Advancement Opportunities

Work Location: In person.

We are proud to be an Equal Opportunity Employer
. We respect and celebrate diversity and do not discriminate based on race, color, gender, age, religion, national origin, disability, veteran status, sexual orientation, gender identity, or any legally protected status.