Volunteer Coordinator

Position Summary

The Volunteer Coordinator models the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and promotes the Compassus philosophy using the 6 Pillars of Success. The Coordinator upholds the Code of Ethical Conduct, fosters positive relationships across departments and with external stakeholders, and directly supervises volunteers. Responsibilities include interviewing, hiring, training, retaining, and managing volunteer workload; appraising performance; rewarding and disciplining volunteers;

and resolving complaints. The Coordinator also ensures compliance with state and federal regulations and coordinates patient and family needs for volunteer services, overseeing the development and implementation of the plan of care.

• Participates as a member of the interdisciplinary team (IDT) in the development and implementation of the plan of care.
• Promotes the use of volunteers to support patient care needs.
• Actively recruits, hires, trains, supervises, and retains volunteers to support the administrative and patient care needs of the program and Compassus.
• Adheres to common human resource policies in recruitment and selection processes.
• Ensures prospective volunteers are interviewed and complete all mandated background and health screenings prior to being offered a position.
• Performs initial and ongoing competency evaluations to verify training and support needs.
• Maintains records of all recruitment and retention activities.
• Maintains accurate records of volunteer utilization as a percentage of overall patient care hours as mandated by regulations.
• Effectively communicates patient and family needs to the IDT.
• Provides education about volunteer services and the role of the volunteer to members of the IDT.
• Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program as requested.
• Utilizes a variety of means to communicate with and retain active volunteers, which may include newsletters, email campaigns, gatherings/celebratory events, and meetings.
• Delivers high‑quality training for new volunteers and at least four in‑services per year for active volunteers.
• Manages volunteer services through accountability for utilization, documentation, and plan of care involvement.
• Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.
• Develops and performs public service announcements regarding hospice volunteerism.
• Performs the role of a patient care volunteer when needed to support plan of care interventions.
• Operates within established budgetary guidelines and manages expenses of the volunteer program.
• Performs other duties as assigned.

• High school diploma or GED required.
• Associate or Bachelor’s degree preferred.
• Experience in Social Services, Human Services, Resource Management or related field preferred; or equivalent combination of education and experience desired.
• Prior experience managing volunteer services or a non‑profit organization is a plus.

• Mathematical skills: ability to add, subtract, multiply, divide, compute rate, ratio, and percentage.
• Language skills: ability to read, analyze, interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; present information and respond to questions from leaders, team members, and external parties; strong written and verbal communication.
• Other skills and abilities: understand, read, write, and speak English; articulate and embrace hospice philosophy; effectively delegate and monitor many activities simultaneously.

The role requires regular standing, walking, and manual dexterity, and the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description is a general overview and may vary by role and department.

At Compassus, we are committed to creating a…