SSVF Rapid Resolution Specialist

Position

Rapid Resolution Specialist

Birmingham, AL

Supportive Services for Veteran Families

Veteran Services Program Manager

The Rapid Resolution Specialist provides housing stabilization assistance and services to Veterans and their families who are homeless or at imminent risk of homelessness. The role focuses on stabilizing housing crises by diverting to alternative crisis housing, advocating with family and friends, and providing solutions to keep veterans from losing their homes.

• Bachelor’s degree in counseling psychology, rehabilitative counseling, or related human services field.
• Minimum of two years experience working with homeless individuals and families, including veterans.
• Veteran or member of a veteran family preferred.
• Prior training or experience in mediation preferred.

• Provide crisis intervention to address the immediate needs of the very low‑income, chronic and non‑chronic homeless veteran population.
• Assess the individual's family and community connections to assist in identifying a housing solution that at a minimum can last for ninety days.
• Evaluate and provide solutions to housing need.
• Provide mediation, conflict resolution as needed.
• Provide client access to ongoing resources to support continued stability.
• Facilitate the move to housing option identified.
• Conduct home visits, when appropriate.
• Screen potential program participants for program eligibility using VA‑approved forms and follow up with applicable agencies to verify information including veteran and income status.
• Process Temporary Financial Assistance, and ensure appropriate use of and documentation of any temporary financial assistance.
• Coordinate outreach efforts for the SSVF program including but not limited to establishing an outreach plan to target the potential clients that will meet guidelines for the Rapid Resolution process, develop a set schedule to visit the shelters in communities served, as well as coordinate with the VA and the Coordinated Entry System.
• Communicate effectively (under confidentiality rules) with client’s services team to rapidly address and correct issues with service or support – especially living skills, employment, education, family and socialization.
• Participate in program and professional supervision, attend required staff and project management team meetings and trainings, and contribute to team‑based collaborative planning.
• Complete all appropriate reporting in HMIS and other systems as required.
• Complete other duties as assigned.

Veteran housing, employment, family, social support, and life‑skills issues are rapidly addressed and supports and services are amended or adjusted as required to ensure maintaining housing, economic stability or attainment of benefits, and socialization of veteran and family in their home community. Veterans receive appropriate transition and service plans and supports. Client file documentation is complete, accurate and timely. Statistical information is documented and reported.

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write communications and memorandums that conform to prescribed style and format. Must have the ability to effectively present information to top management, public groups and/or boards of directors.

Occasionally required to stand, walk, sit, use hands or fingers to handle objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust or focus.

Work environment characteristics are moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer comprehensive benefits packages including retirement.

Volunteers of America Southeast, Inc is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.