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Lead Software Engineer, Genesys Cloud & IVR
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Software Development
AWS, Backend Developer
Job Description & How to Apply Below
Jobtailor is seeking a senior contact center engineer to design, implement, and optimize Genesys Cloud solutions for inbound/outbound channels, including IVR, routing, and campaigns. You will manage users, permissions, prompts, and scripts, and build integrations with internal systems via REST APIs and OAuth.
The role requires deep Genesys Cloud expertise, strong API skills, and experience with AWS/Azure and Terraform in a collaboration-heavy, Agile environment.
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