Breakdown Coordinator

Blair Logistics, a PS Logistics Company, is a fast‑growing, people‑oriented trucking company committed to excellence. Founded in 2009 as an owner‑operator transportation company, we began with 15 trucks and have grown to over 600 owner operators with 750+ trailers. Our fleet consists of owner‑operators and lease‑purchase operators with flatbed and conestoga trailers.

We are continuously expanding and improving our services through our commitment to hiring the best and brightest in logistics and transportation. By targeting experienced professionals, partnering with top universities, and recruiting straight from the best programs in logistics and operations, we support our vision to be on the cutting edge of transportation.

We know the success of our customers, our agents, and our entire company starts with our drivers. This focus on driver satisfaction, support, and respect allows us to provide efficient flatbed shipping services, enabling success for each and every one of our customers.

The Breakdown Coordinator will receive inbound phone calls while serving as the liaison to coordinate both scheduled and unscheduled maintenance related issues between our drivers, vendors, and organizational stakeholders. The coordinator must deliver outstanding customer service to ensure our drivers experience the best possible support while addressing their maintenance needs. This position is ideal for someone experienced as a service writer or liaison between customers and mechanics.

• Work in a fast‑paced environment that offers daytime and occasional after‑hours support to help drivers with breakdown situations.
• Execute vendor management program, negotiate pricing for tires, parts, and services when needed.
• Create repair orders within Dossier.
• Work closely with other members of the maintenance department in strategic planning, organizing, and executing plans.
• Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel.
• Receive and address incoming calls via pre‑defined call queues.
• Interact with digital communications from in‑cab devices.
• Review and address email messages and take appropriate actions.
• Access OEM websites to review action codes from units and take appropriate steps to resolve.
• Maintain constant and concise communication with appropriate groups, including vendors, drivers, and various operational stakeholders, regarding status of repair decisions and related issues.
• Ensure all DOT/FMCSA regulations are followed to align with company standards.
• Obtain and review repair estimates, scrutinize the repair process to include costs, and authorize approved repairs.
• Perform other duties as assigned.

A successful Breakdown Coordinator must consistently demonstrate the company’s mission and values, have strong oral and written communication skills, and be customer‑service oriented, team‑oriented, and well organized. They must be able to manage multiple tasks simultaneously and work a flexible schedule, including weekends, evenings, and holidays.

• High school diploma or equivalent required.
• Bachelor’s degree in a related field or equivalent experience (preferred).
• Previous call center, service writer, or mechanical experience (preferred).
• Experience in the transportation industry (preferred).
• Proficient with Microsoft Office suite.
• Good written and oral communication skills.
• Good interpersonal skills.
• Good judgment and problem‑solving skills.
• OEM maintenance certifications.

This job is an hourly position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.

PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.