Customer Care Agent - Birmingham Airport - Part Time

Aviation Recruitment experts Optime are looking for Customer Care Agents to join a well-respected and successful client at Birmingham International Airport.

• June / July 2026

• Rate of Pay: £12.71 per hour
• Shift Pattern: 4 on 4 off (Rotational roster)
• Shift times : 03:00am to 08:00am but need to be flexible from 02:00am to 11:00am – You must be flexible with your working hours.
• You can book overtime up via our Elevate App.
• Shift lengths: 5 to 8 hour shifts.
• Weekly Pay

• Being professional, polite and courteous at all times.
• Escorting arriving and departing passengers with reduced mobility (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.
• This is a wheelchair assistance role, NOT Check-In.

Below are the shifts that will you will be rostered for you. This is not a full-time role.

• Day 1: 03:00am to 08:00am – You need to be flexible from 02:00am to 11:00am
• Day 2: 03:00am to 08:00am – You need to be flexible from 02:00am to 11:00am
• Day 3: 03:00am to 08:00am – You need to be flexible from 02:00am to 11:00am
• Day 4: 03:00am to 08:00am – You need to be flexible from 02:00am to 11:00am

• Great work ethic.
• Excellent communication skills.
• Strong Customer Service.
• Self-motivated and willing to work using own initiative.
• Full UK Driving licence (desirable).
• To multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• UK Settled Status (If applicable).
• Proof of (current) Address.
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.
• You must not have holiday between September-October 2026.

As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.