Passenger Services Agent (Part-Time

Job Details:

Location:

Birmingham, AL 35212 – Birmingham–Shuttlesworth International Airport (BHM). Salary Range: $10.00 - $10.00 per hour. Hiring Status: NOW HIRING – IMMEDIATE OPENING.

Company:
Huntleigh USA.

The Passenger Services Agent is responsible for providing wheelchair assistance and other mobility support to airline passengers at the airport. The role ensures a safe, efficient, and pleasant travel experience through wheelchair, aisle chair, and baggage support while meeting Huntleigh, TSA and airline safety requirements. The agent delivers professional and hospitable service to all passengers.

• Transport passengers safely throughout the airport while remaining alert to potential hazards.
• Provide wheelchair and aisle chair assistance to arriving and departing airline passengers.
• Assist passengers in and out of wheelchairs while ensuring their comfort and safety.
• Provide luggage assistance for inbound and outbound flights.
• Assist hearing-impaired and visually-impaired passengers with guidance and support.
• Escort passengers to restaurants, restrooms, animal relief areas, and departure gates as needed.
• Ensure passengers arrive at the correct gate safely and efficiently.
• Provide general airport information, directions, and customer service assistance.
• Communicate effectively with dispatchers, gate agents and airline personnel regarding passenger assignments.
• Complete incident reports and maintain accurate wheelchair trip logs.
• Comply with TSA screening requirements and all airport safety regulations.
• Remain attentive to passenger needs to ensure a safe and pleasant travel experience.
• Retrieve and return wheelchairs to designated staging locations.
• Perform additional duties as assigned by management.

• High School Diploma or equivalent; may be required based on location.
• Reliable transportation.
• Ability to read, write, speak, and understand English.
• Ability to follow verbal and written instructions.
• Must successfully pass pre-employment and random drug and alcohol screenings.
• Strong customer service skills and professional demeanor.
• Passion for helping others and providing exceptional service.
• Previous airport, passenger assistance, or customer service experience is preferred but not required.

• Ability to lift, carry, push, pull, and/or hold up to 75 pounds or more.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift, squat, stoop, bend, push and maintain mobility throughout the workday.
• Ability to assist passengers on stairs and boarding areas when required.

• Fast-paced airport environment.
• Exposure to moving equipment, outdoor weather conditions and moderate noise levels.
• Possible exposure to extreme temperatures, humidity, fumes, vibrations and other airport operating conditions.
• Reasonable accommodations may be made for qualified individuals with disabilities.

• Medical, Dental, and Vision Coverage.
• Flexible Scheduling.
• Career Growth Opportunities within Huntleigh USA.
• Valuable Experience in Airport and Airline Operations.